Technical Support Senior Technician

Technical Support Senior Technician

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge, and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities.

Join us as a Technical Support Senior Technician, French and English Speaker - Night Shift Rotation on our Technical Support team in Casablanca to do the best work of your career and make a profound social impact.

What you'll achieve

The Technical Support team is responsible for providing telephone/email/chat and remote diagnostic technical support of servers, storage, switches, routers, blades, and various software applications (Windows, VMWare, Exchange, Oracle, Netware, etc.). They answer questions about installation, operation, configuration, customization, performance, and usage of assigned products, verify warranty entitlement, and determine appropriate action, apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures, document problems in the support solution database for diagnostics and solution implementation, and provide basic remote deployment, maintenance, and consulting services.

You will:

• Assist customers by diagnosing problems and providing resolutions for technical and service issues
• Identify and provide input on unique or recurring customer problems
• Remain knowledgeable of Dell's product line, processes, policies, current industry products and technologies, and escalate more complex customer technical issues to senior-level support
• Focus on delivering a positive customer experience according to Dell standards
• Monitor and track issues to ensure accurate resolution, and may be involved in revenue generation activities with current Dell customers

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

Essential Requirements

• Fluent in written and verbal communications in French & English to interface effectively with customers over the phone and effectively communicate information to other technicians
• Ability to handle critical/sensitive situations professionally with users who have a wide range of technical knowledge
• Ability to work in a multicultural and complex environment
• Strong understanding of hardware and software interactions, and the ability to apply this understanding to resolve issues

Desirable Requirements

• CompTIA S+ & N+ certification, Storage hardware knowledge, and Cisco certification would be a plus
• One industry-level certification: MCP, Server level, CCDA, or similar certification preferred

Who we are

We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live, and play. Join us to build a future that works for everyone because Progress Takes All of Us. Application closing date: 24 October 2025 Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.