Service Delivery Engineer 2 (I6)

Service Delivery Engineer

Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfill their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Join us to do the best work of your career and make a profound social impact as a Service Delivery Engineer on our Service Delivery Team in Bangalore.

What you'll achieve The Hardware Asset Management Analyst will support the day-to-day activities of a cross-functional team to deliver ITAM Services for one or more Dell Managed Services customers. The role will require prior experience in IT Asset Management and IT Service Management.

You will:

• Effective communication with customers to receive, investigate and respond to their queries. Regularly monitor asset tracking tools for asset stock levels, financials, identify potential issues, provide resolution and escalate where necessary
• Monitor Service Requests for delays/hold statuses, get the required gaps fixed to continue the processing, follow up with respective stakeholders to ensure SLA compliance
• Ensure the accurate collection, storage, and maintenance of data on all in-scope devices in the asset toolset. Track assets throughout their lifecycle, with follow up and reporting on missing asset deliveries, returns and off network assets
• Tracking unexpected device returns – undelivered, undocumented or out of scope devices Timely and accurate reconciliation of lifecycle data relating to program assets and the asset tracking system Track lease and warranty data in support of refresh as well as end of life processes and projects
• Investigate and resolve discrepancies to maintain integrity of asset data Preparation and distribution of pre-defined and ad-hoc reports Complete RCA on missed SLAs and suggest/implement remediation efforts

Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role: Essential Requirements

7+ years of IT experience out of which 4+ years related to Hardware IT Asset Management, with a bachelor's degree Ability to function within a global organization with a matrix leadership model in managed Services environment ITIL 4 foundation certified Open to work in shifts (US/EMEA working hours)

Desirable Requirements Bachelor's degree or an advanced degree Proven experience in a similar role

Here's our story; now tell us yours We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 15 Jan 2026 Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.