Service Delivery Engineer 1 (I5)

Service Delivery Engineer 1

Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Join us to do the best work of your career and make a profound social impact as a Service Delivery Engineer 1 on our Engineering Support Team in Limerick.

What you'll achieve As a Service Delivery Engineer 1 you will be responsible for identification of solution to product in distressed state in Dell's Manufacturing / ODM / Partner location. You will work with our partner Engineering team, Level 4 internal teams, Configuration Services Project Manager, providing a solution in a timely manner. You will:

• Lead the resolution of issues impacting distressed product in our partner facilities.
• Partner with Level 4 support teams and Configuration Service Project Managers in resolving customer related issues.
• Lead the identification of systemic issues and collaborate with our stakeholders to provide permanent solutions.
• Present daily updates on the progress of issues impacting the distressed product.

Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role: Essential Requirements

• Product (Personal Computer - Notebook, Desktop, Enterprise – Server, Networking etc) experience
• Automation / programming / scripting experience
• Root Cause / Fault Finding Analysis
• Excellent communication skills, written and verbal

Desirable Requirements

• Bachelor's degree in Computer Engineering or similar qualification
• Artificial Intelligence experience

Who we are We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 31 October 2025

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.