Sales Operations Specialist - US Shift

Sales Operations Specialist - US Shift

We're proud to be in the solutions business at Dell Technologies. And our business solutions are built on deep analysis and insight. Our Business Operations team within Business Support develops solutions to current and future challenges. We support activities ranging from marketing and manufacturing to maintenance and more. We define scope and objectives based on a thorough understanding of end users, business needs, and processes. From analyzing, evaluating and documenting requirements through to specifying solutions, we strive to improve processes and maximize potential.

Join us as a Sales Operations Specialist - Portfolio Administrator (US Shift) on our Global Asset Management team in Casablanca to do the best work of your career and make a profound social impact.

What you'll achieve

As a Portfolio Administrator, you will collaborate with our customers to define business requirements while providing solutions and tools that strengthen business processes. You will define objectives based on end-user needs and identify the organization's strengths, finding ways to use that knowledge to maximize opportunities. You will understand business implications of solutions and identify best practices, communicating them to drive knowledge management initiatives.

You will:

• Operate as the lead point of contact for any matters specific to your assigned accounts
• Provide customer support and resolve queries in a timely manner
• Carry out returns management administration including terminations, delinquency and billing
• Prepare end of lease correspondence in advance of terminations
• Support the manager in the development & implementation of business process improvements & efficiency/productivity gains

Take the first step toward your dream career

Every Dell Technologies team member brings something unique to the table. Here's what we are looking for in this role:

Essential Requirements

• Fluent written and oral English & French
• Proficiency in Microsoft Office Suite
• Detail-oriented individual who can multitask and prioritize responsibilities effectively
• Must possess organizational maturity and an ability to work with a wide variety of people across the company in the achievement of common objectives

Desirable Requirements

• Technical Identification Skills: Familiarity with Dell products and diverse customer Asset identification

Who we are

We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: March 13, 2026

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.