Shopper Operations Sr Analyst - Remote Eligible

Shopper Operations Sr Analyst

Pedidosya is part of Delivery Hero, a global leader in delivery operating in more than 70 countries worldwide. PedidosYa is the leading technology company in delivery and quick commerce in Latin America. It is a simple, fast, and accessible platform that connects a network of millions of users, merchants, and delivery people to a wide variety of products and services offered by the community. The company, which operates in 15 Latin American countries, launched in 2020 PedidosYa Market, the first 100% digital marketplace that delivers food and household items from 10 minutes after placing an order. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock index.

Job Description

Lead the regional performance cycle, defining strategies and OKRs to ensure that the operation scales with consistent standards across all countries.

Design and operate the "Control Tower" of the shopper model, implementing control boards and alerts to coordinate quick resolutions with local and regional teams.

Ensure data governance, ensuring that metrics are accurate, automating processes, and developing new BI analysis models.

Drive regional scalability by creating playbooks and leading end-to-end process rollouts, coordinating risks and priorities.

Act as a strategic advisor, presenting key insights and recommendations to regional leaders (MDs, Heads) to ensure execution and accountability.

Requirements

Experience: 2–3 years combining data analysis and operational execution; multi-site/multi-country coordination and rollouts; end-to-end operational process automation.

Technical knowledge: Advanced SQL; BI (Looker/Tableau/Data Studio/Looker Studio); Python for analysis and modeling (notebooks, visualization, basic statistics).

Languages: Advanced English.

Skills: Focus on outcomes, communication and influence, autonomy/ownership, prioritization, problem-solving, and actionable plans.

Additional Information

Create value for a large business ecosystem.

Play as a team, always: Think solutions and build collaboratively, with good energy.

Move at the speed of your ideas and take the initiative.

Learn, develop, and reinvent yourself: Allow yourself to make mistakes, learn by doing, iterate, and adapt to changes.

Generate positive impact on people and the planet.

Work in another way, in #ModoPeYa: it doesn't matter the time or place from where you work, what matters is the agility with which you make decisions, the flexibility to adapt, and the results you achieve as a team.

Diversity of talent empowers our Cooltura and our organization. We play as a team in everything we do, and what we like most about that is that we promote the creation of diverse and inclusive teams that can bring different perspectives to PedidosYa. Our job opportunities are open to all people, regardless of their gender identity, sexual orientation, ethnic origin, religion, age, disability, and/or other individual characteristics. If you need any reasonable accommodation or particular accessibility to have the interview, please do not hesitate to clarify it in your application. Also, feel free to let us know your pronouns (he/she/elle) from the first contact. #CoolturaPeYa #LaDiversidadNosPotencia