Product Operations Specialist

Product Operations Specialist

As the world's pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe's largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

Job Description

As a Product Operations Specialist, you will independently manage key operational workflows across bug triage, operational requests, documentation, localization, and release coordination. You will advise stakeholders on product usage, identify recurring issues, and improve processes that reduce operational friction. This role requires autonomy, ownership, and deepening domain expertise.

Responsibilities:

• Owning daily bug triage across the Home domain, assessing severity and routing issues.
• Owning and reporting on key operational metrics (e.g. TTFR, SLA adherence, backlog health).
• Identifying trends in recurring defects and propose improvements or fixes.
• Managing operational requests intake and enforce SLA expectations across stakeholders.
• Creating and maintaining SOPs, documentation, templates, and FAQs.
• Coordinating localization workflows across markets, vendors, and engineering teams.
• Supporting mobile release management by maintaining calendars, tracking progress, and flagging risks.
• Reporting recurring issues to Product and Engineering and supporting upstream improvements.
• Supporting dependency management in the Home domain by clarifying missing details and flagging obvious timing or ownership conflicts in planning.

Qualifications

• Experience: Around 4-6 years in Product Operations, Program Coordination, or Technical Support.
• Technical Aptitude: Comfortable using Jira, Confluence, Miro, and working with API debugging tools (Charles/Proxyman), SQL, and log tools to investigate patterns independently.
• Problem-Solving: Ability to identify root causes and recognize patterns, suggesting solutions.
• Communication: Skilled at engaging cross-functional stakeholders and driving clarity.
• Collaboration: Works effectively with Engineering, Product and regional teams.
• Operational Judgment: Ability to prioritize and manage multiple requests reliably.

Additional Information

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at inclusion@deliveryhero.com. Severely disabled applicants with equal qualifications will be given preferential consideration. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.