Customer Operations Specialist

Customer Operations Specialist

Pedidosya is part of Delivery Hero, a global leader in delivery operating in more than 70 countries worldwide. PedidosYa is the leading technology company in delivery and quick commerce in Latin America. It’s a simple, fast, and accessible platform that connects a network of millions of users, businesses, and delivery people to a wide variety of products and services offered by the community. The company, which operates in 15 Latin American countries, launched in 2020 PedidosYa Market, the first 100% digital marketplace that delivers food and household items from 10 minutes after placing an order. Delivery Hero is listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock index.

Job Description

Responsibilities:

• Responsible for the journey of our users, identifying areas of opportunity in the experience and challenging the status quo, with the goal of improving our processes and ensuring the quality of service.
• Lead improvement projects autonomously, agile and scalable, interacting with local and global teams, ensuring the correct synergy between teams with a data-driven and iterative approach.
• Work in teams with peers and leaders from the entire organization, both regional and global (Delivery Hero).
• Guide the team in the quality of analyses and deliverables, co-creating quality data and reports for communication with stakeholders.
• Design and carry out initiatives with impact on our main indicators.

Requirements

• SQL management (must-have).
• Advanced level of English (must-have).
• It is a plus if you have experience with reporting tools like Datastudio or Tableau.

Additional Information

• Create value for a large business ecosystem.
• Play in the team, always: think solutions and build collaboratively, with good energy.
• Move at the speed of your ideas and take the initiative.
• Learn, develop, and reinvent yourself: allow yourself to make mistakes, learn by doing, iterate and adapt to changes.
• Generate positive impact on people and the planet.
• Work in another way, in #ModoPeYa: it doesn’t matter the time or the place from where you work, what matters is the agility with which you make decisions, the flexibility to adapt and the results you achieve as a team.

Diversity of talent empowers our Cooltura and our organization. We play as a team in everything we do, and what we like most about that is that we promote the creation of diverse and inclusive teams that can bring different perspectives to PedidosYa. Our job opportunities are open to all people, regardless of their gender identity, sexual orientation, ethnic origin, religion, age, disability and/or other individual characteristics. In case you need any reasonable adjustment or particular accessibility for the interview, please do not hesitate to clarify it in your application. Also, feel free to tell us your pronouns (he/she/elle) from the first contact. #CoolturaPeYa #LaDiversidadNosPotencia