Health/human Service Case Manager II - #111925 - uddz96 - 350200

Job Opportunity

Opening Date: 11/21/2025.

Closing Date: 12/1/2025 11:59:00 PM

Type of Recruitment: Open Competitive.

Salary: Yearly: $44,363.00.

Pay Grade: 011

Shift Hours: 8:00am - 4:30pm

Employment Type: Actual Vacancy

Employment Term: Regular

Agency: DHSS/Medicaid & Medical Assistance

Location(s): Shipyard Center: (980 Justison Street, Wilmington, Delaware, 19801)

Contact Name: DHSS Talent Acquisition

Contact Phone: 302-220-5830

Summary: This position determines financial and technical eligibility for Delaware residents for all Medicaid State Plan programs and the Supplemental Nutrition Assistance Program (SNAP). This position is responsible for maintaining a high-volume caseload of Medicaid and Medicaid/SNAP cases. The incumbent will be responsible for completing initial eligibility determinations, annual redeterminations, processing interim changes, responding accurately and timely to case, eligibility, and service-related inquiries from applicants, recipients, and representatives of applicants and recipients, internal and external stakeholders, Medicaid providers, other DHSS agencies, and the public.