Technical Support Engineer - infrastructure & Cloud

Technical Support Engineer

We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them. It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together. One Confluent. One Team. One Data Streaming Platform.

About the Role: We're looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent's enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow. As a Technical Support Engineer, you'll be the crucial link between our client services and engineering teams, driving customer success by helping to identify and resolve critical business issues. You'll work directly with customers, providing expertise in software development and operations, and leveraging deep knowledge of best practices for using Apache Kafka and complementary services in both Confluent Platform and Confluent Cloud.

What You Will Do:

• Working with customers to resolve a wide range of issues with their Confluent deployments
• Contributing to process development - we are a small team, so we are looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture
• Communicating with our core engineering team to provide real-time product feedback from the field
• Improving product documentation and authoring knowledge base articles and runbooks
• Continuously enhance personal and team knowledge of Apache Kafka and associated products

What You Will Bring:

• Prior experience as a Technical Support Engineer, Site Reliability Engineer (SRE), or DevOps specialist, with a focus on platform and cloud infrastructure.
• Knowledge of and troubleshooting experience with cloud networking on at least one cloud provider.
• Hands-on experience with Ansible, Terraform or any other Infrastructure as Code(IaC) tools.
• Or you have experience with Kubernetes management or application deployment on K8s.
• Knowledge of SSL/TLS and hands on troubleshooting experience.
• Knowledge of various authentication techniques (basic, token, OAuth, SSO).
• Knowledge of Authorization concepts (ACLs and RBAC).
• Proven experience troubleshooting applications in Linux/Unix environments and familiarity with command-line tools.
• A strong understanding of the Kafka protocol or a willingness to become an expert in Apache Kafka.
• Experience diagnosing, reproducing, and resolving customer issues.
• Desire to make customers successful through direct interaction.
• Looking for candidates sitting in EST or CST time zones to support clients

Come As You Are Belonging isn't a perk here. It's the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible. We're proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.