Representative II, Customer Service Operations

Customer Service Representative Ii

Customer Service is responsible for establishing, maintaining, and enhancing customer business through contract administration, customer orders, and problem resolution.

The Representative II, Customer Service Operations is responsible for providing services to customers by acting as a liaison in problem-solving, research, and order problem/dispute resolution.

Responsibilities:

• Offer professional and timely service as a representative of Cardinal Health at-home.
• Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions.
• Provide problem resolution for order issues in a timely manner.

Qualifications:

• High School diploma, GED or equivalent, or equivalent work experience, preferred.
• 2-4 years' experience in Customer Service preferred.
• Prior computer experience using Microsoft Office systems required.
• Team-oriented mindset.
• Demonstrate a passion for healthcare.
• Strong organizational skills and attention to detail.

What is expected of you and others at this level:

• Applies acquired job skills and company policies and procedures to complete standard tasks.
• Works on routine assignments that require basic problem resolution.
• Refers to policies and past practices for guidance, including usage of SOP's and written instructions.
• Receives general direction on standard work; receives detailed instruction on new assignments.
• Consults with supervisor or senior peers on complex and unusual problems.
• Demonstrate excellent communication skills.
• Must be able to multitask in a fast-paced environment.
• Must maintain a distraction free workspace.

Anticipated hourly range: $15.00 to $22.57 per hour

Bonus eligible: No

Benefits:

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 10/03/2025