IT Support Analyst

Job Posting

General Responsibilities: Providing remote technical support for a fast-paced environment across multiple divisions, primarily focused on laptops (Windows PCs, Macs) and mobile devices. Delivering exceptional, customer-centric service and effectively managing expectations to ensure high satisfaction through clear communication and timely issue resolution. Developing and implementing best practices and processes to optimize the L2 Tech Escalations team's effectiveness. Maintaining excellent written and verbal communication, actively participating in cross-training initiatives, and contributing to site-level operational readiness and process enhancements. Efficiently managing assigned escalations, ad-hoc requests, and additional tasks while proactively identifying and addressing skill gaps. Collaborating closely with the team lead, serving as a backup when required, and fostering partnerships across platforms and with organizational stakeholders to expand the team's capabilities. Assisting with reports and metrics, providing regular updates to the team lead, and offering support to colleagues as needed.

Basic Qualifications: High School Diploma, GED, or equivalent certification At least 1 year of Technical Operations experience At least 1 year of experience with IT systems and infrastructure At least 1 year of experience with desktop platforms and operating systems At least 1 year of with incident management and reporting tools Preferred Qualifications: Bachelor's Degree in Business, Information Systems, Computer Science 2+ year of experience with defining, implementing, and leveraging process (change, incident, problem) management functions ITIL Certification 1+ year experience with ServiceNow 2+ year of experience providing support for Windows 11, Mac OS X, iOS, and Android platforms 2+ year of experience with the Google Suite and Chrome

Job Type & Location This is a Contract position based out of Wilmington, DE. Pay and Benefits The pay range for this position is $25.00 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type This is a fully onsite position in Wilmington,DE.

Application Deadline This position is anticipated to close on Dec 16, 2025.

About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.