Field Service Engineer

Field Service Engineer 1

We are the makers of possible. BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the inspiration and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow, and become your best self. Become a maker of possible with us.

This position is accountable for:

• Provides technical support to external customers to resolve issues regarding proprietary software and hardware and will be capable of fully supporting all products within their region.
• Responds to, evaluates and prioritizes assigned service orders, for assistance with hardware, software, networking, customer service and other computer-related technologies.
• Performs reactive/proactive preventive maintenance as assigned.
• Handles problem recognition, isolation, resolution and follow-up for routine customer problems, calling out more complex issues to other experienced team members or department management.
• Responsible for the overall ownership of the service order, or will ensure proper critical issue processes are followed.
• Interviews customers to gather information about problem and leads user through diagnostic procedures to resolve source of error or cause of problem.
• Logs and tracks all service order activity in CRM, maintains history records and related problem documentation.
• Consults with advanced team members and their liaisons to understand software and hardware errors.
• Notifies appropriate internal personnel of issues at a particular account.
• Ensures customer satisfaction by responding to inquiries in a timely manner and coordinating customer service needs with other departments as required.
• Manages parts per the parts management policy and procedures.

Qualifications Required:

• Must be flexible with shift coverage in a 24x7 environment.
• 2-5 years strong customer service skills required.
• Minimum 2 years PC experience; networking experience required.
• Must possess and maintain a valid driver's license and meet BD's auto safety standards.
• Excellent verbal and written customer service, telephone, troubleshooting and communication skills.
• Ability to lift a minimum of 70 lbs. This position requires a considerable amount of pushing, pulling, stooping, bending and lifting.

Preferred:

• Experience supporting automation equipment in a healthcare setting a plus.
• Military experience, a plus.
• Associates degree in Technology or Healthcare related field preferred.
• A+ certification preferred.
• Must provide proof of, and maintain current immunizations and acquire additional immunizations appropriate for the facility which enables access to customer sites in order to perform crucial job functions.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.