Customer Service Representative

Customer Service Representative

We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Lewes, Delaware. This contract to permanent position focuses on ensuring smooth and efficient patient access, while delivering excellent customer service. The role requires strong communication skills and the ability to handle various administrative and patient-related tasks with professionalism.

Responsibilities:

• Accurately assign medical record numbers (MRNs) and conduct compliance checks to ensure adherence to medical necessity standards.
• Provide clear and thorough patient instructions while collecting and verifying insurance details and processing physician orders.
• Utilize overlay tools effectively to manage patient records and ensure seamless data accuracy.
• Handle pre-registration of patient accounts by gathering demographic, insurance, and financial information through inbound and outbound calls.
• Assist patients with understanding their financial responsibilities, including point-of-service collections and past-due balances.
• Offer payment plan options and address billing inquiries with precision and care.
• Deliver outstanding customer service, contributing to high satisfaction ratings as measured by Press Ganey.
• Operate within systems such as Epic EMR and Allscripts to manage patient information and streamline administrative processes.
• Respond to inbound calls with professionalism, addressing patient needs and resolving concerns efficiently.
• Collaborate with team members to ensure a supportive and organized patient access experience.

Requirements:

• Minimum of 1 year of experience in customer service or a related field, preferably within healthcare.
• Proficiency in using Epic EMR, Epic Software, and Allscripts systems.
• Strong ability to handle inbound calls and manage patient authorizations and benefit functions.
• Familiarity with billing processes and financial collections within a healthcare setting.
• Excellent communication and interpersonal skills to provide exceptional customer service.
• Detail-oriented and organized, with the ability to manage multiple tasks simultaneously.
• Knowledge of medical terminology and compliance requirements is an advantage.
• Ability to work collaboratively in a team-oriented environment.