Customer Service Representative

Customer Service Representative

Location: On-site – Wilmington, DE

Employment Type: Contract (6 months)

Pay Rate: $25.00/hour

Schedule: Must be flexible. This is a 24/7 call center. Candidates may be scheduled for nights, weekends, holidays, or swing shifts.

Training

Remote, Monday–Friday, 8 AM–5 PM for 4 weeks

Job Overview

We are seeking entry-level Customer Service Representatives to join a high-performing call center team. This is a great opportunity for individuals passionate about customer support and looking to grow in a fast-paced environment.

Responsibilities

• Provide quality customer service via phone.
• Resolve inquiries and process account transactions.
• Enter and manage customer data in internal systems.
• Communicate issues or escalations to management.
• Maintain performance metrics including call handle time, hold time, and attendance adherence.
• Navigate multiple systems including dual monitors and phone software.

Required Skills

• Previous experience in a call center or customer service team.
• Strong data entry and multitasking skills.
• Ability to meet KPIs in a high-volume environment.
• Comfortable working in a structured, metrics-driven setting.
• Ethical decision-making and prioritization under pressure.

Preferred Skills

• Experience in banking or financial services.
• Bilingual (Spanish/English) is a plus.
• Familiarity with CRM systems and Microsoft Office Suite.

Additional Information

Candidates must pass a background check, drug test, fingerprinting, and employment/education verification. Sub-vendor talent is not permitted. Interview process includes a group video call. Candidates must be professionally dressed and prepared.

Pay and Benefits

The pay range for this position is $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Wilmington, DE.

Application Deadline: This position is anticipated to close on Sep 27, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.