Customer Service Representative | Newark, DE

Customer Service Representative

Join our dynamic team as a Customer Service Representative and make a genuine impact! Become the friendly voice that addresses inquiries, shares exciting product updates, and efficiently processes orders. Deliver top-notch support, help us achieve our goals, and ensure everything runs smoothly. You'll also have the opportunity to build meaningful relationships with our customers. Ready to be part of something rewarding and fun? Ready to grow your career with purpose? Apply now. This position supports our Romer Labs division, a global leader in innovative diagnostic solutions for food and feed safety. With a focus on mycotoxins, food allergens, GMOs, and microbial contaminants. Making the World's Food Safer® romerlabs.com

Your Key Responsibilities

• Manage and prioritize incoming orders to guarantee on-time delivery
• Assess customer needs and suggest personalized solutions
• Address inquiries and resolving issues related to invoicing, shipping, and complaints
• Promptly acknowledge orders and maintain open lines of communication with our valued customers
• Keep accurate customer records, oversee order fulfillment, handle returns, and provide detailed reports
• Act as a bridge between customers and internal teams for smooth issue resolution

We Offer

• Unique career paths across health, nutrition and beauty
• A chance to impact millions of consumers every day
• A science led company, cutting edge research and creativity everywhere
• Growth that keeps up with you
• A culture that lifts you up
• A community where your voice matters

You Bring

• 2+ years of Customer Service experience
• High school diploma or equivalent
• Advanced skills in Microsoft Office, Salesforce and SAP experience preferred
• Strong written and verbal communication skills
• Exceptional organizational and multitasking skills
• Proficiency in data entry and basic accounting

The salary or hourly wage scale provided reflects the pay range dsm-firmenich expects to pay the successful candidate for the position. Individual pay offered will be based on the applicant's job-related skills, experience, relevant education, or training, and primary work location. Hourly $23.00-$25.50. In addition to base salary, we also offer a comprehensive total rewards package, inclusive of annual incentive pay, a retirement savings plan, health care coverage, paid time off, recognition programs and a broad range of other benefits. All benefits and incentives are subject to eligibility requirements.

At dsm-firmenich, we don't just meet expectations – we go beyond them. Join our global team powered by science, creativity, and a shared purpose: to bring progress to life. From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it's fragrance that helps you focus, alternative meat that's better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere. And while you're making a difference, we'll make sure you're growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They're essential to our future. Because real progress only happens when we go beyond, together.

Inclusion, belonging and equal opportunity statement At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that's exactly the kind of culture we're building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong. We're proud to be an equal opportunity employer, and we're serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we're committed to reflecting the world we serve. We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you. And if you have a disability or need any support through the application process, we're here to help – just let us know what you need, and we'll do everything we can to make it work.

Agency statement We're managing this search directly at dsm-firmenich. If you're applying as an individual, we'd love to hear from you. We're not accepting agency submissions or proposals involving fees or commissions for this role.