Customer Service Representative

Customer Service Representative

We are seeking a dedicated and detail-oriented Customer Service Representative to join our banking team. In this role, you will provide high-quality customer support via phone and digital channels, assist with account transactions, resolve issues efficiently, and ensure customer satisfaction. You'll also be responsible for entering and maintaining accurate data in our systems and escalating concerns to management when necessary.

Key Responsibilities:

• Deliver exceptional customer service in a fast-paced call center environment
• High volume inbound phone interaction, problem solving, and account transaction processing in a timely manner
• Handle customer inquiries and resolve issues related to banking products and services
• Process account transactions accurately and efficiently
• Provide technical assistance and product knowledge
• Maintain detailed records in a computerized database
• Communicate customer concerns and operational issues to management

Required Skills & Qualifications:

• 2+ years of proven customer service experience.
• Minimum of 2 years of consistent work experience in a related role.
• Demonstrated tenure and reliability in previous positions is required.
• Prior banking experience and call center is a plus.
• Excellent prioritization skills in a high-volume setting
• PC proficiency and data entry experience

Details:

• Pay: $25/hr.
• Pay cycle – weekly | medical, dental & vision benefits offered for enrollment.
• Shifts: employees will be assigned either four 10-hour shifts or five 8-hour shifts.
• Seeking flexibility to work Sunday – Sunday as the shifts will be assigned after training.
• Must be flexible to work an 8 or a 10-hour shift within the hours of operation (8:00am – 12:00am). All shifts will be assigned after training.
• Onsite position five days per week. Applicants must be in a commutable distance to Wilmington, DE.

Pay and Benefits:

The pay range for this position is $25.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in Wilmington, DE.

Application Deadline:

This position is anticipated to close on Sep 26, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group Company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.