Customer Service Representative - Newark, DE

Customer Service Representative

As the premiere Raymond Solutions & Service Center in the Northeast, Pengate Handling Systems built a reputation based on cutting-edge innovation, quality products, and outstanding service. In addition to the full line of Raymond forklifts and equipment, we offer comprehensive material handling solutions to take your day-to-day warehousing and distribution operations to a new level of performance and productivity. We are hiring a Customer Service Representative. This role acts as the voice of the customer to ensure the highest level of customer satisfaction and retention. This position has a focus on regularly scheduled complete account reviews, follow up/follow through to resolve customer related issues, identify process improvement, and enhance customer engagement through a collaborative effort.

What You'll Do

• Conduct partnership meetings with defined customers reviewing spends and trends with multiple stakeholders from each organization
• Point person for all aftermarket activity for the customer, both external and internal
• Educates each customer on the full range of offerings and support products offered by Pengate
• Collect feedback from the customer on company performance
• Control internal/external costs through analyzing reports
• Work with internal departments to achieve complete customer satisfaction
• Additional duties as required or assigned

What You'll Need

• Bachelor's degree in a business-related field, or equivalent related experience
• Verbal and written communication skills
• Knowledge of the entire sales process, preferred business-to-business sales experience
• Excellent communication skills, written and verbal to all levels of organization
• Strong problem solving, organizational, and time management capabilities
• Ability to establish and develop relationships that identify and promote enterprise offerings on a continual basis and engage the subject matter expert where appropriate
• Analytical ability in conjunction with market research to support sales efforts
• Exceptional customer service, presentation skills and ability to relate to a range of audiences

Benefits of Working at Pengate

• Generous PTO and 10 paid holidays
• 401(k) with match
• Comprehensive medical benefits, dental plans, and vision coverage
• Opportunities for advancement and ongoing professional development
• Referral program

Pengate Handling Systems is dedicated to being an Equal Opportunity Employer. We promote and celebrate a diverse workforce and do not tolerate any discrimination. All human relations decisions will not be based on persons' race, color, religion, sex, national original, marital status, disability, genetic information, age, veteran status, or citizenship. All potential hires are subject to pre-employment checks which include but are not limited to background checks and drug screenings. In addition, we will provide reasonable accommodations for individuals with disabilities. Should you require an accommodation in completing an application, interview, or pre-employment requirement, please reach out to our Talent Acquisition team at recruiting@pengate.com.