Computer Support Technician I

Computer Support Technician I

The purpose of this class is to provide technical support to County employees for network and internal desktop systems software and hardware. This position works under close to general supervision according to set procedures but determines how or when to complete tasks.

Duties and Responsibilities

The functions listed below are those that represent most of the time spent working in this position. Management may assign additional functions as necessary.

• Troubleshoots computer hardware, software and/or network operating problems.
• Supports all aspects of security, CCTV, access, connectivity and monitoring.
• Ensures customer issues are promptly resolved consistently with established standards.
• Provides telephone/on-site support to computer users within the County.
• Serves as technical advisor for system users or refers more difficult issues to a supervisor.
• Takes physical inventory of IT supplies and hardware.
• Processes invoices for payment.
• Performs related work as required.

Minimum Education and Experience Requirements

Requires an Associate’s degree in computer science or equivalent supplemented by two (2) years of technology, call center or related technical experience or possession of any equivalent combination of education, training, and experience.

Additional Requirements

Advanced working knowledge of Microsoft desktop operating systems/applications; experience with computer network systems in a multi-site operation; experience installing/troubleshooting computer hardware/software and peripherals; experience with cloning (ghost) applications; ability to work independently with little supervision to accomplish multiple tasks concurrently; excellent interpersonal and communications skills; regular and timely attendance; performance of duties in a safe manner.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Must be able to remain in a stationary position for extended periods, with occasional movement between work areas. Must be able to occasionally lift and move objects weighing up to 25 pounds. Must be able to read and interpret printed materials and information displayed on a computer screen. Must be able to communicate effectively in person, over the telephone, and when presenting to groups. Must be able to use hands and fingers to operate a computer keyboard, calculator, and other office equipment. Must be able to bend, stoop, kneel, reach, and push/pull file drawers to access and store information.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Essential Functions are regularly performed without exposure to adverse environmental conditions.

Special Certifications and License