Technology Support Analyst, Mindil Beach Casino Resort

The Opportunity

Delaware North Australia is hiring a full-time Technology Support Analyst to join our team at Mindil Beach Casino Resort in Darwin. As a Technology Support Analyst, you will be responsible for providing efficient and effective IT service and problem resolution for technical hardware, software, and cloud issues including point of sale, desktops, servers, laptops, mobiles, printers, switches, email, and applications. If you are a skilled problem-solver with a passion for technology and a commitment to delivering exceptional IT support, apply to join our team.

This is a full-time, 8-month contract position.

What We Offer

The City - Darwin is a tropical paradise with summer all year long. Just a few steps away from some of the most beautiful National Parks in Australia where hiking, camping or fishing take on a whole new meaning

The Office - A vibrant casino resort set amid 30 acres of tropical gardens and located right on the beach, just a three minute drive from the CBD

The Team - We are focused on growing a team that enjoys each other's company and love creating the best work possible

Training - Thanks to the Delaware North global network, we have access to thousands of online courses and resources

Extras - Employees are entitled to a complimentary meal every shift, complimentary parking, and generous discounts on spa treatments, dining and accommodation

What You Will Do?

• Act as a key escalation point for issues within the business and the main escalation point for the support team
• Provide first-class technical and escalation support for the business and technical support team
• Troubleshoot and resolve complex technical issues across various platforms, ensuring minimal disruption to business operations
• Collaborate with cross-functional teams to identify and implement improvements to the IT infrastructure and support processes
• Maintain detailed documentation of technical issues, resolutions, and best practices to enhance the knowledge base and support efficiency

More About You

• Tertiary qualifications in IT, Computer Science, Information Systems, or a related discipline
• Experience in a level 2-3 position within IT with a background in technical support or system administration
• Exceptional stakeholder management skills with a strong service focus
• Minimum of 2 years of experience working on incident, problem management, or system administration in the IT industry including point of sale such as Agilysys InfoGenesis, Windows Server, Windows-based PCs, laptops, O365, Windows10, Active Directory, Exchange, VMWare and Virtualization support, AWS, Storage, Veeam backups, hospitality systems, and network devices
• Responsible Service of Alcohol and Responsible Service of Gaming Certificates
• Casino Operative Licence

The application period will close on 10/09/2025, unless sufficient qualified candidates are identified sooner.

Who We Are

Mindil Beach Casino Resort is the leading entertainment destination in the Northern Territory, offering over 600 gaming machines, exciting table games, and diverse dining options. As Darwin's exclusive five-star beachfront resort, with 152 luxury rooms and unique function spaces, we cater to every occasion. At Mindil Beach Casino Resort, you'll play a vital role in creating unforgettable experiences for our guests.