Senior Manager, Field Application Support

Senior Manager, Field Application Support

The purpose and scope of the position is to manage a regional team of field application scientists (FAS). Specifically the manager will monitor individual performance, identify areas of growth and continuing education, train new field application scientists in the territory and ensure company directives and policies are followed by all team members. This position will also be responsible for field application support to include providing scientific support to account managers, new and existing customers for selected accounts in assigned territory. Finally, this position will mentor and provide guidance to other FAS Managers.

Duties and responsibilities include ensuring the integration of information between sales and marketing groups to provide resolution of customer issues and expand the customer base through scientific networking. Other duties include managing a regional team of field application scientists, performing annual, intermittent and disciplinary reviews, providing training and development opportunities for new and current team members, providing ongoing mentoring and support for reporting by team member, working closely with Director or Vice President of Scientific Support as needed, mentoring FAS Managers, managing customer support, training customers on the use of MSD assays, instrumentation and software, assisting existing customers with assay troubleshooting and data analysis, providing support for customers wishing to develop their own assays on MSD, collaborating with regional sales managers to coordinate interactions between the sales and applications teams in the territory, creating reports and presentations from assay development visits, trainings and new evaluations, presenting scientific seminars at customer sites and conferences, presenting internal scientific peer training session to sales, FAS and management teams, attending conferences and trade shows, providing feedback and reports, providing market and product feedback to internal teams, monitoring and reviewing current literature referencing MSD products, and being aware of and maintaining a good working knowledge of key competitor technologies and providing strategic information to colleagues and sales team.

Experience and qualifications include a Ph.D. in Life Sciences or related area required, a minimum of five years of experience in a field application or scientific support position required; including a minimum of three years of hands on experience working in molecular biology lab, clinical lab, discovery lab or biochemistry in a research or clinical setting years of, experience in protein biochemistry required, a minimum of five years of supervisory experience, a thorough understanding of the sales process for capital equipment and reagent sales in the life sciences marketplace, demonstrated a thorough understanding of the principles of immunoassays, their development and their applicability in different research fields, a professional presence and strong interpersonal skills for interacting in a courteous, timely, and diplomatic manner with customers, organizational, project, and priority management skills for planning, executing and following up on issues, projects and daily responsibilities in order to meet established deadlines, solid leadership skills with demonstrated knowledge and understanding of staff management practices and the ability to establish accountabilities and expectations and manage performance to achieve results, solid communication (written and verbal) skills with the ability to translate information into a meaningful, understandable context and message, regardless of the format (e.g., documents, public speaking situations, presentations, etc.), ability to effectively deal with internal and external customers and staff, ability to identify complex problems and review related information to develop and evaluate options and implement solutions, demonstrated critical thinking and analytical skills, as well as the ability to handle complex situations and demonstrate sound judgment and problem-solving, good understanding and competency with software and software systems, working knowledge of lab regulatory environments in academia and industry, experience of GxP workspaces, and ability to travel and work outside normal business hours as needed.

Physical demands include the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office and travel on a regular basis. Work environment may require up to 30-50% travel within the designated territory to customer sites up to four/five days a week These visits may include work in a laboratory environment (which can include work with chemicals and hazardous materials).

Compensation summary includes an annual base salary for this position ranging from $131,600 to $205,700. Employees may qualify for a discretionary or non-discretionary bonus in addition to their base salary. Benefits include medical, dental, and vision coverage, along with prescription benefits, a 401(k) plan with company matching, flexible spending accounts, and company-paid short- and long-term disability insurance as well as group life and accidental death and dismemberment insurance. Additional benefits encompass paid vacation, paid sick leave, paid holidays, and paid parental leave, along with an employee assistance program. Additional voluntary perks include a fitness club membership contribution, pet insurance, identity theft protection, home and auto insurance discounts, and optional supplemental life insurance.

EEO/AA statement includes information about MSD being an Equal Opportunity/Affirmative Action Employer, committed to fostering a diverse and inclusive workplace where all individuals are treated with respect and dignity. For more information, please visit here.