Field Service Engineer I

Field Service Engineer I

The Field Service Engineer is responsible for installation, preventive maintenance, repair, and all other instrument services for MSD equipment in their assigned region. Extensive travel is to be expected, both within their territory and elsewhere as required.

Duties and responsibilities include:

• Perform installation, operational and performance qualification (IQOQPQ) of MSD instruments at customer sites.
• Perform preventive maintenance and repairs on MSD instruments in the field.
• Troubleshoot issues and remotely assist customers via phone and email. Perform unscheduled maintenance if necessary.
• Maintain accurate and up-to-date records for services rendered.
• Specific duties may vary depending upon departmental requirements.

Experience and qualifications include:

• Associate's degree in an engineering discipline.
• Minimum 3 years of experience in field service.
• Experience using basic hand tools and inspection equipment required.
• A background in the life science drug discovery marketplace is a plus.

Knowledge, skills and abilities include:

• Working knowledge of instrument repair with a strong understanding of mechanical & electronic dynamics.
• Familiar with ISO Standards and Good Manufacturing Practices.
• Logical problem solving and demonstrated ability to organize and move project tasks forward in an orderly and structured fashion.
• Solid oral, written communication and interpersonal skills. Effectively communicate issues/problems and results that impact schedules.
• Excellent organizational, planning, and time management skills with the ability to manage multiple and often changing priorities and issues of varying complexity, while meeting time-sensitive deadlines and deliverables.
• Proficiency in Windows & MS Office.
• Proficiency in Salesforce or other similar CRM systems is a plus.
• Ability to effectively organize schedule and plan efficient travel between customer locations.
• Ability to independently complete assignments with minimal supervision.
• A natural curiosity to investigate and fix problems with instrumentation.
• Ability to travel extensively that can include overnight stays and working outside normal business hours as needed.

Physical demands include:

• While performing the duties of this job, the individual is frequently required to sit and stand for long periods. The individual is occasionally required to walk; use hands and fingers to operate, handle, or feel objects, tools, or controls; reach with hands and arms.
• The individual is required to move/lift up to 50 pounds and may occasionally assist in moving/lifting objects of greater than 50 pounds but not to exceed 75 pounds.

Work environment includes up to 80% travel to customer sites up to five days a week.

Compensation summary includes an annual base salary ranging from $67,900 to $100,975. Employees may qualify for a discretionary or non-discretionary bonus in addition to their base salary.

Benefits summary includes medical, dental, and vision coverage, along with prescription benefits, 401(k) plan with company matching, flexible spending accounts, company-paid short- and long-term disability insurance, group life and accidental death and dismemberment insurance, paid vacation, paid sick leave, paid holidays, paid parental leave, and an employee assistance program. Additional voluntary perks include a fitness club membership contribution, pet insurance, identity theft protection, home and auto insurance discounts, and optional supplemental life insurance.