IT Operations Support Analyst

IT Operations Support Analyst

The IT Operations Support Analyst supports operational technologies, manages user accounts, and leads IT initiatives at the Kansas site. This role provides frontline end user support and works closely with the Systems Administrator to ensure cohesive infrastructure operations.

This role requires being on-site and the ability to drive between locations as needed.

Essential Duties & Responsibilities:

• Provide technical assistance to end users for hardware, software and connectivity issues
• Troubleshoot desktop, laptop, mobile device, and application problems
• Educate users on system usage and best practices
• Document support requests and resolutions
• Create, modify, and deactivate user accounts
• Manage permissions using Active Directory and Azure Entra ID
• Support Microsoft Intune implementation and device management
• Assist with onboarding and offboarding processes
• Maintain and troubleshoot label printers, scan guns, RT stations, and other shop-floor devices
• Coordinate with vendors for repairs and replacements
• Serve as the primary IT contact for the Kansas facility
• Lead site-specific IT projects and infrastructure support
• Provide hands-on support and training to local users
• Support mobile phones, VoIP systems, and paging infrastructure
• Configure and maintain telephony hardware and software
• Coordinate with telecom vendors for service and upgrades
• Assist Systems Administrator with imaging, deployment, and maintenance of new systems
• Administer networked and local printers
• Manage print servers, drivers, and maintenance schedules

Qualifications:

• Experience with Active Directory, Azure Entra ID, and Microsoft Intune
• Familiarity with operational hardware and telephony systems
• Strong troubleshooting and communication skills
• Ability to manage multiple priorities across teams and locations
• Experience in manufacturing or logistics environments is a plus
• Ability to collaborate effectively with Systems Administrators and IT team

Comprehensive Benefits & Perks:

• Financial Wellness: 401(k) retirement plan with company match and annual/quarterly bonus opportunities.
• Health Coverage: Medical, dental, and vision insurance.
• Security: Short-term and long-term disability insurance.
• Optional Extras: Employee-paid voluntary life insurance and supplemental benefits.
• Time Off: Competitive PTO, paid holidays, and a company-paid Christmas shutdown.
• Unique Perks: Raffles for concerts, sports, and entertainment tickets. Locally sourced prize raffles. Monthly happy hours to unwind and connect with the team.

Who we are:

Monoflo International Inc. stands as a prominent provider of innovative and eco-friendly business-to-business reusable packaging solutions. Since our inception in 1973, we've remained a family-owned and operated enterprise, steadily advancing as a premier manufacturer of plastic, reusable transport packaging solutions. While our product range is diverse, our core focus remains unwavering: harnessing cutting-edge technology to produce top-tier products that facilitate seamless product transportation for our clients.

We empower our employees to steer their career trajectories, fostering an environment where dedication and excellence are duly recognized and rewarded with avenues for growth. While collaboration is central to our ethos, we emphasize individual accountability and ownership as fundamental drivers of success within our organization.

If you're seeking an opportunity to seize control of your daily responsibilities and projects while thriving in an environment where colleagues share a deep pride in their work, seize the moment and apply today!

Disclaimer: Monoflo International is an equal opportunity, drug-free employer.