Customer Quality Engineer I

Customer Quality Engineer I

Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today!

UCT is looking for a talented Customer Quality Engineer I to join us in Cebu!

Essential Duties and Responsibilities:

• Customer Complaint Handling: Deal with customer complaints, integrate customer, field service, manufacturing, test, supplier, brother factory, etc. information to drive multi–dep to do investigation and complete root cause analysis and corrective actions. Submit reports to customers until they are satisfied.
• Communicate well with customers, review and analyze customer scorecards, drive and track improvement.
• Quality Indicators Analysis: Collect external and internal quality data, QPPM, DPU, Internal FQC FPY, Customer FAIR FPY, and do trend analysis; Organize meetings with relevant departments, focus on issues and weaknesses, then drive the team to do continuous improvement.
• Quality Support: Collect and understand customer specs and requirements; Provide necessary training (Spec/Inspection) to company members; Create work instructions and checklists to guide product inspection; Assist the supervisor to do inspector qualification.
• Review, evaluate, and follow customer or internal ESW/ECO/ECR and monitor the implementation status
• Ensure all required quality reports, like PQR, FAIR, etc., are prepared and kept up to date in accordance with customer requirements.
• Review of Customer First Article Inspection Report and submit it on the customer website.
• Review of Supplier First Article Inspection Report and upload to Agile.
• Track and monitor quality trends until customer approval when introducing new projects.
• Coordinate and manage corrective and preventive action items in response to customer QNs/ claims.
• Prepare for customer audit and follow-up.
• Perform other work as supervised by the Team Lead/ Manager.

Educational/Certification Requirement:

• College degree, Electronics, Industrial, or Mechanical major preferred.

Experience Requirement:

• At least 1–2 years of experience in CQE management. Fresh graduates with a relevant academic background in quality engineering or a related field are also encouraged to apply.
• Proficient in ISO 9001and related system
• Proficient in MS Office.
• Proven track record of excellent management and leadership skills, including capacity-building, coaching, mentoring, performance management, intervention, and resolution skills, is essential.
• Willingness to work flexible shifts, including early morning and night schedules.

At Ultra Clean Technology, we do not just welcome diversity - we celebrate it! Ultra Clean Technology is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.