Guest Services Supervisor
Classic, consistent quality from a winning team!
Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).
Benefits include:
- Ski perks
- Friends and family ski discounts
- Free staff ski lessons and discounted rentals
- Subsidized meals
- Subsidized housing options
- Discounts for staff members
- Healthcare options
- 401k plan with company match
Purpose of Position:
A Guest Services Supervisor's main objective is to support the front office manager and ensure guest, owner, and employee satisfaction at the front desk of The Lodges.
Responsibilities:
- Check guests in and out and settle guest balances upon departure
- Give guests directions, information, and instructions
- Make reservations for restaurants, transportation, childcare, and other activities
- Help the front office manager recruit, manage, train, motivate, and evaluate the front desk staff
- Handle and complete cash, credit card, and lift ticket sales transactions daily
- Balance and close out lift ticket sales at the end of the day
- Proactively solve guest, owner, and employee problems with urgency, respect, and empathy
- Assist with bell staff and concierge duties
- Work with the front office manager to develop processes and procedures to ensure smooth operation and flow at the front desk
- Assist guest services manager with creating staff schedules, training, and completing timecards
- Check for guest requests and services three days prior to arrival and ensure these requests are met
- Train staff on the night audit process
- Assist with General Store operations
- Other duties as assigned
Qualifications:
- Staff leadership, coaching, and mentoring experience preferred
- Must have a valid driver's license and clean driving record
- Excellent understanding of computers, systems, and guest service tools
Dates of Employment: Flex Year Round - may have periods of layoff or reduced hours
Pay Rate: $22.00 per hour
Deer Valley Resort is an Equal Opportunity Employer.