Skier Services Support Agent - Winter 2025 - 26

Skier Services Support Agent

Classic, consistent quality from a winning team!

Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).

• Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
• Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
• Subsidized meals at Employee Dining Rooms offered for staff while on shift
• Subsidized housing options available for seasonal full-time staff
• Discounts for staff members at restaurants, shops, and service providers in Park City
• Healthcare options are available for staff members
• 401k plan with company match

Purpose Of Position:

The Skier Services Support Agent is responsible for managing student enrollment verification and group organization for ski school operations. They verify that all enrolled students possess valid lesson and lift tickets corresponding to their designated ski program and date. They create group classes using a handheld device by scanning student lesson tickets, ski instructor IDs, and GPS tags. They are also responsible for organizing groups according to program type, ski ability level, and assigned hot chocolate and lunch locations/times. Finally, they maintain the cleanliness and organization of Snow Park Lodge and Plaza while providing exceptional guest service.

Responsibilities:

• Navigate the flaik application on handheld and desktop devices
• Perform duties across various indoor and outdoor locations
• Verify class lists and make manual adjustments as needed between DVSS and flaik applications
• Ensure the class information and data imports correctly
• Assist instructors with critical situations, questions, and flaik user login/password issues
• Ensure scanning equipment is functioning properly and ready for use
• Provide assistance with questions and resort information
• Maintain Snow Park Lodge and Plaza areas in a clean and organized condition
• Other duties as assigned

Qualifications:

• Minimum 18 years of age
• Must be willing to work outdoors in all weather conditions for various time periods
• Excellent communication and guest service skills
• Available 7 days a week – work 5 days, 4 – 8 hours per day, based on business needs
• Computer proficient (Microsoft Word, Excel, and web applications)
• Strong multitasking abilities with attention to detail and follow through
• Organized, motivated, and able to maintain a positive attitude during high-stress times
• Ability to stand and walk for extended periods

Deer Valley Skier Services Expectations:

• Demonstrate a strong work ethic
• Function as a team player
• Interact professionally and positively with all team members, employees, and management
• Communicate suggestions or concerns to management in a timely manner
• Maintain professional speech and conduct while on duty
• Support/follow Deer Valley resort policies and procedures and employee handbook guidelines
• Serve as a positive role model with a supportive demeanor

Dates Of Employment: Mid-November – mid-April

Pay Rate: $20.00 per hour

Deer Valley Resort is an Equal Opportunity Employer.