Skier Services Reservation Agent - Winter 2025 - 26

Reservation Agents

Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).

Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts

Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)

Subsidized meals at Employee Dining Rooms offered for staff while on shift

Subsidized housing options available for seasonal full-time staff

Discounts for staff members at restaurants, shops, and service providers in Park City

Healthcare options are available for staff members

401k plan with company match

Purpose of Position: Reservation Agents are responsible for reserving winter Skier Services products over the phone, including ski school classes, ski rentals, childcare, and private lessons.

Responsibilities:

• Communicate departmental services, policies, and procedures to guests in a professional manner
• Accurately book reservations with great attention to detail
• Assist with all office and reservation-related tasks and complete assigned daily duties in a timely and accurate manner
• Handle demanding situations with guests calmly and professionally
• Help maintain and encourage a sense of teamwork among coworkers
• Other duties as assigned

Qualifications:

• Strong communication, customer service, and organizational skills
• Exceptional knowledge of PC-based computer systems and the ability to master multiple new programs and informational platforms
• Ability to multitask while operating computer and phone systems
• Flexible schedule with 7 day per week availability
• Must attend training sessions prior to season opening
• Typing speed of at least 35 WPM

Deer Valley Skier Services Expectations:

• Exemplify a strong work ethic
• Function as a team player
• Interact with members of Skier Services peer group, instructors, agents, and supervisors in a positive and professional manner
• Interact positively with other DV Resort employees
• Communicate any suggestions or concerns to manager in a timely manner
• Speak and act professionally while on duty
• Support/follow Deer Valley resort policies and procedures and DV employee handbook guidelines
• Be a good example to those around you with a positive, supportive attitude

Dates of Employment: 10/13/2025 OR 11/3/2025 - 3/31/2026

Two-week training Monday through Friday – first day classes offered on 10/13 or 11/3

FT (4 days per week) or PT (3 days per week)

Training and probationary period through early December on-site at Snow Park Lodge, after which agents may work 50% on-site and 50% remotely

Pay Rate: $21.00 per hour

Deer Valley Resort is an Equal Opportunity Employer.