Customer Service Specialist

Customer Service Specialist

There are 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before in our 175-year history. Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.

Primary Location: China (CN) - Tianjin - Function: Financial Services (CA)

Major Purpose

Manages large delinquent accounts, which includes the evaluation and analysis necessary to restructure payment arrangements to bring accounts current. Interacts with borrowers, legal counsel, dealer personnel, sales branch and asset management to seek resolution of these accounts.

Major Duties

Provides an initial point of contact for internal and external customers.

Assists dealers, customers and staff members to answer lease-contract related questions, resolve problems, which could be moderate, more and the most complex.

Provides customer repayment statement based on the requirement from time to time.

Proceeds customers' applications of contract modification, title transfer, termination, and other inquiries.

Generates miscellaneous business reports used for daily work within and out of company.

Resolves insurance issues for machines sold through financing.

Manages original documents of contracts and other files.

Assists Supervisor in development and implementation of process and system improvements.

Qualification

Master at standard desktop load applications such as Microsoft Office including Excel and Access plus intranet and internet functions. - Has a good understanding of the principles and can independently use the knowledge.

Knowledge of products and services offered by the appropriate area of responsibility.

Understanding of activities, their sequence and measurement, and the ability to facilitate implementation of process and participate in process. - Has a good understanding of the principles and can independently use the knowledge.

Customer support experience with customer interaction regarding finance product and process. - 1-3 years

Similar working experience in Finance industry and understand the basic business model of this industry.

Degree in an Education discipline or equivalent experience. - University Degree (4 years or equivalent)

Degree in a Business/Management discipline or equivalent experience. - University Degree (4 years or equivalent)

Degree in an Economy/Finance/Law discipline or equivalent experience. - University Degree (4 years or equivalent)

Degree in a Marketing discipline or equivalent experience. - University Degree (4 years or equivalent)

Oral and written English - Fluent

At John Deere, you are empowered to create a career that will take you to where you want to go. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. We offer comprehensive relocation and reward packages to help you get started on your new career path.