Cross Channel Operations Support Specialist
Deephaven Mortgage
Cross Channel Operations Support Specialist
Deephaven Mortgage has been a pioneer and leader in non-QM since our origin in 2012. Our longevity and strength in the non-QM space has allowed a significant number of borrowers to achieve homeownership who otherwise would not have under traditional requirements. Deephaven champions mortgage borrowers whose independence, entrepreneurial drive and determination are often the very reason they cannot qualify for a traditional loan.
We continuously and responsibly innovate new mortgage products and programs that put homeownership within reach of millions of borrowers and investors that need and deserve financing through lending ingenuity that is supported by common-sense underwriting.
Deephaven is comprised of two lending platforms. Our wholesale channel offers loans through a network of over 1,000 independent mortgage brokers. Our correspondent channel buys loans from over 200 correspondent partners. Deephaven's headquarters are in Charlotte, North Carolina.
The Cross Channel Operations Support Specialists (Ops Support) play a crucial role in supporting our Wholesale and Correspondent business channels. They review all loan submissions for completeness, to ensure that required information and documentation has been provided. Ops Support is responsible for submitting files to underwriting as soon as they are complete. Additionally, they seek to enhance the submission process by implementing quality checks, automation, and system improvements to increase efficiency and accuracy.
What You'll Do
- Review and index loan documentation
- Confirm loan information
- Identify and communicate outstanding requirements to applicable parties, including Account Executives, Loan Officers, Loan Processors and Sales and Operations Leaders
- Complete loan services and tasks to prepare for underwriting
- Provide excellent customer service to our partners by email and telephone
- Manage pipelines to ensure Service Level Agreements (SLA's) are met
- Collaborate with managers and technology partners to improve systems, ensuring greater efficiency, user-friendliness, and accuracy throughout the loan process
What We Need
- Excellent written, verbal, and interpersonal communication skills to effectively work with team members and business partners
- Proactive approach to workload; ability to handle multiple tasks and priorities
- Organized, analytical, detail-oriented, and self-motivated individuals
- Encompass knowledge preferred
- Mortgage experience preferred
- Compliance with Deephaven Policies and Procedures
Our Perks
Flexible Time to Recharge – Personalized Time Off for What Matters (because rest isn't one-size fits all) Future Finance Focused – Generous employer-matched 401(k) plan Community Connect– Philanthropy Committee that creates charitable initiatives Health from Day One – Comprehensive health insurance starting on day one of employment Family Matters – Competitive maternity and paternity leave Culture & Celebrations – Culture Committee with team-building events and celebrations Ideas Welcome – Encouraging thought leadership and innovation Guidance & Growth – Mentorship opportunities for career development Perk Up – Exclusive discounts on travel, tech, pets, legal, and more