Appraisal Management Company Mortgage Support Specialist

Why Deephaven Mortgage?

Deephaven Mortgage has been a pioneer and leader in non-QM since our origin in 2012. Our longevity and strength in the non-QM space has allowed a significant number of borrowers to achieve homeownership who otherwise would not have under traditional requirements. Deephaven champions mortgage borrowers whose independence, entrepreneurial drive and determination are often the very reason they cannot qualify for a traditional loan.

We continuously and responsibly innovate new mortgage products and programs that put homeownership within reach of millions of borrowers and investors that need and deserve financing through lending ingenuity that is supported by common-sense underwriting.

Deephaven is comprised of two lending platforms. Our wholesale channel offers loans through a network of over 1,000 independent mortgage brokers. Our correspondent channel buys loans from over 200 correspondent partners.

Deephaven's headquarters are in Charlotte, North Carolina. To learn more about our innovative loan solutions please visit www.deephavenmortgage.com.

Job Overview

The AMC Support Analyst is responsible for protecting collateral integrity and ensuring appraisal quality across Deephaven's loan portfolio. This role serves as the primary escalation and resolution point between Deephaven Mortgage and Appraisal Management Companies (AMCs), ensuring appraisal reports meet internal credit standards, investor guidelines, and regulatory requirements.

This position plays a critical role in mitigating valuation risk, reducing underwriting suspense conditions, and supporting sound credit decisions in a fast-paced non-QM lending environment.

The preferred location for this role is Charlotte, NC to work in our office located in the Ballantyne area of Charlotte. Remote options are a possibility.

What You'll Do

• As the AMC Support Analyst, you will be responsible for coordinating between various departments—including sales, operations, and underwriting—and the AMCs:
• Perform detailed reviews of residential appraisal reports to ensure accuracy, completeness, and compliance with investor, agency, and regulatory guidelines
• Identify and analyze material deficiencies, unsupported adjustments, inconsistencies, and valuation risks
• Issue clear, guideline-supported revision requests to Appraisal Management Companies (AMCs)
• Serve as the primary liaison between Deephaven and AMCs to resolve appraisal-related concerns and escalations
• Partner with Underwriting, Operations, Risk, and Quality Control to address valuation disputes and complex collateral scenarios
• Track appraisal conditions and manage issues through resolution to support underwriting turn-time expectations
• Monitor vendor performance, including quality, responsiveness, and adherence to service level agreements
• Maintain complete and audit-ready documentation within Encompass and appraisal tracking systems
• Identify recurring appraisal quality trends and recommend process improvements
• Support internal audits, investor reviews, and regulatory examinations related to collateral documentation
• Contribute to the development and refinement of appraisal review procedures and quality control standards
• Provide coaching and guidance to internal sales and production staff on appraisal-related questions, escalation paths, and guideline interpretation
• Help build team-wide awareness of appraisal quality standards through informal training and feedback
• Hold AMC vendors accountable to quality benchmarks and SLAs, escalating performance issues and contributing to vendor scorecard reviews

Requirements

• Bachelor's degree required
• 2–4 years of experience in mortgage operations, appraisal review, collateral risk, or underwriting support
• Working knowledge of appraisal methodologies (sales comparison, income approach, cost approach) and USPAP compliance standards
• Ensure escalation and revision request processes remain compliant with Appraiser Independence Requirements (AIR).
• Proven ability to assess valuation risk, identify material deficiencies, and construct guideline-supported revision requests
• Analytical ability to assess valuation risk and identify material deficiencies
• Excellent written communication skills for structured revision requests
• Experience working in Encompass or similar LOS
• Experience in non-QM lending environment
• Exposure to investor guideline overlays
• Background in QC, underwriting, or risk review
• Familiarity with appraisal management platforms

Our Perks

Flexible Time to Recharge – Personalized Time Off for What Matters

Future Finance Focused – Generous employer-matched 401(k) plan

Community Connect– Philanthropy Committee that creates charitable initiatives

Health from Day One – Comprehensive health insurance starting on day one of employment

Family Matters – Competitive maternity and paternity leave

Culture & Celebrations – Culture Committee with team-building events and celebrations

Ideas Welcome – Encouraging thought leadership and innovation

Guidance & Growth – Mentorship opportunities for career development

Perk Up – Exclusive discounts on travel, tech, pets, legal, and more