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Senior Product Operations Manager - Remote Eligible
Lead the development of new product features based on user feedback and insights.
Remote
Expert
2 weeks ago
✨ About The Role
- The Senior Product Operations Manager will establish strong connections between product and user-facing teams to enhance collaboration.
- This role involves leading the development of new features and improving existing ones while shaping product processes from scratch.
- The candidate will collaborate closely with support, sales, and success teams to ensure a seamless feedback loop for continuous product improvements.
- Engaging directly with users to gain insights into their specific use cases and challenges will be a key responsibility.
- The role includes leading large-scale cross-functional projects focused on product improvement and enhancing user experience.
- The candidate will collect, quantify, and prioritize product-related challenges for consideration by product and engineering teams.
- Driving major company launches and global rollouts to ensure successful product deployments will be part of the job.
- The individual will analyze user feedback and data to derive insights that drive continuous product improvements.
- Identifying root causes of issues and developing effective solutions will be essential for optimizing product operations.
âš¡ Requirements
- The ideal candidate will have a minimum of 8 years of experience in a product operations role, particularly in collaboration with product and engineering teams.
- A strong background in Compliance, FinCrime, or a highly regulated field is essential for success in this position.
- The candidate should possess solid analytical skills and a data-driven approach to problem-solving.
- A passion for delivering exceptional user experiences and the ability to understand complex products and their use cases is crucial.
- Proficiency in data analysis and the ability to extract meaningful insights to drive product enhancements is required.
- The successful individual will have strong multitasking skills and the ability to manage multiple priorities simultaneously.
- A problem-focused and solutions-oriented mindset, along with exceptional attention to detail, is necessary for this role.
- General technical knowledge of software development processes and systems, especially in designing and building payment systems, is a significant advantage.
- Proficiency with BI tools such as SQL, Looker, Snowflake, and Datadog is expected, along with excellent presentation skills.
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