Senior Operations Manager - Remote Eligible

Senior Operations Manager

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Responsibilities

• Analyze, develop, and optimize systems and tools to support the Operations Organization.
• Drive projects around reducing support interactions by improving our product and operations experience.
• Understand the user journey in depth to identify opportunities to make it more seamless and reduce friction.
• Build models, which allow to assess and track the experience across multiple product lines and trigger actions to improve experience where needed.
• Lead large cross-functional projects to develop and launch new features, workflows, and internal tools.
• Design and implement innovative processes and workflows to support business strategy.
• Collaborate with senior Operations and Product stakeholders to implement scalable processes, systems, and tools for hyper-growth.
• Ensure clean, timely execution of processes and workflows.

Qualifications

• 5+ years' experience in a Operations, Customer Experience or Business Operations role in a high growth B2B SaaS environment.
• Hands-on mentality to fix problems quickly and successfully while working towards a long-term vision.
• Prior experience in driving projects, process and customer experience improvements.
• Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions.
• Ability to review, analyze, and troubleshoot technical flaws to ensure sound data & infrastructure hygiene.
• Demonstrated technical skills with systems and custom report & dashboard building - incl. SQL skills.
• Understanding of SaaS business operations, best practices, and industry standards.
• Excellent communication skills with ability to translate technical requirements to key stakeholders; able to collaborate and drive change across a variety of stakeholders including senior leadership and cross-functional teams.
• Experience administering and integrating software and tools such Looker (or Tableau/other BI tool), JIRA, Snowflake, Zapier and more.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you'll enjoy:

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access

At Deel, we're an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.