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Customer Support Specialist - Remote Eligible
Become a subject matter expert to enhance customer support efficiency and satisfaction.
Remote
Entry Level
4 weeks ago
✨ About The Role
- The role involves delivering customer support through various channels including voice calls, live chats, email, and social media.
- Candidates will be responsible for efficiently managing and resolving customer inquiries and issues.
- The position requires keeping records of customer interactions, transactions, comments, and complaints.
- There is an emphasis on continual learning of the Deel platform and staying updated with product features and changes.
- The job includes processing orders, forms, applications, and requests from customers.
- The candidate will need to identify, qualify, and overcome customer objections effectively.
- Participation in ongoing product training and process upskilling is expected to enhance service delivery.
- The role may require working during non-core business hours, including evenings, to meet customer needs.
âš¡ Requirements
- The ideal candidate should have preferred experience in BPO, Call Centres, or Customer Facing Teams.
- Fluency in both written and verbal English and Mandarin is essential for effective communication.
- A strong ability to provide customer satisfaction through empathy and problem-solving is crucial.
- Candidates should be self-motivated and capable of working independently in a remote environment.
- Experience working within a Global SaaS company would be highly regarded.
- The successful individual will demonstrate exceptional proactiveness and collaboration with team members.
- An outcome-oriented mindset with the ability to research and investigate issues quickly is necessary.
- Being open-minded and willing to accept feedback, whether positive or constructive, is important for growth.
About Deel
The all-in-one HR platform for global teams.