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Customer Support Specialist - Remote Eligible

Investigate and resolve complex payment issues while enhancing customer support processes.
Remote
Mid-Level
6 days ago

✨ About The Role

- The FinTech Support Specialist will deliver support by addressing and resolving queries related to payments or card transactions promptly and efficiently. - The role involves investigating issues within strict Service Legal Agreements and coordinating with relevant teams for resolution. - The specialist will liaise with third-party partners to escalate issues, maintaining regular communication until they are resolved. - Taking full ownership of issue resolution is key, which includes diligent investigation and effective communication with customers. - The position also requires contributing to training and suggesting enhancements in products, tools, or processes to reduce escalations from frontline support teams.

âš¡ Requirements

- The ideal candidate will have over three years of experience in handling complex and technical customer escalations, particularly in a Tech or FinTech start-up environment. - A background in BPO, Call Centers, or Customer Facing Teams will be considered a valuable asset for this role. - Strong familiarity with tools such as SQL, JIRA, Zendesk, and Excel is essential for success in this position. - The candidate should possess exceptional attention to detail and strong analytical skills to effectively diagnose and troubleshoot issues. - Excellent communication and interpersonal skills are crucial, as the role requires effective collaboration in a team-oriented environment.
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Customer Support Specialist - Remote Eligible
Remote
Support
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