Support Engineer – DIIT & Booking Appointment Solutions

Support Engineer – DIIT & Booking Appointment Solutions

Do you want a job with a purpose? And do you want to make healthcare safer, better and more reliable? Join our Team!

Support Engineer – DIIT & Booking Appointment Solutions Full-time | Multilingual Environment | Multi-Product Support (RIS, PACS, Booking Solutions)

Your Role

As a Support Engineer, you will become a key member of the team supporting our Diagnostic Imaging IT (DIIT) and Booking Appointment healthcare software solutions, including Radiology Information Systems (RIS), PACS, and other workflow-critical applications. You will provide first-line support to healthcare institutions, focusing on technical troubleshooting, workflow optimization, and interoperability topics involving HL7, DICOM, REST APIs, and SQL-based systems.

In addition to technical support, you will take on business analyst responsibilities by contributing to the development and maintenance of statistical and reporting solutions, requiring strong SQL expertise. Your work will involve close collaboration with customers, internal technical experts, and project teams—ensuring that every incident resolution or workflow enhancement directly contributes to better care delivery.

This position can be performed remotely or from one of our office locations.

Key Responsibilities

• Diagnose and resolve technical issues related to RIS, PACS, and Booking Appointment products.
• Manage and track support cases in coordination with development and implementation teams.
• Provide support on system interfacing (HL7, DICOM, FHIR, REST) and configuration.
• Act as a business analyst for statistics and reporting solutions (SQL-based).
• Maintain excellent communication with IT departments and end users in Dutch and French.
• Perform root cause analysis and ensure continuity of services through proactive problem management.
• Support integrations with external systems (HIS, Laboratory Systems, Billing Engines, etc.).
• Collaborate in testing, deployment, and validation of patches and new features.
• Contribute to internal knowledge sharing and process improvement initiatives.

Your Profile

Required Qualifications

• General ICT background (Windows Server, Networking, SQL, basic scripting).
• Excellent verbal and written communication skills in Dutch and French.
• Passion for technology, healthcare, and continuous learning.

Preferred Experience

• Familiarity with medical standards: DICOM, HL7, IHE profiles.
• Understanding of radiology, hospital workflows, and appointment scheduling processes.
• Experience with PACS, RIS, or clinical IT systems.
• Hands-on experience with SQL Server and reporting/statistical analysis tools.

What We Offer

• A dynamic role in a leading health IT company shaping the future of digital healthcare.
• Internal training in medical IT standards and product knowledge.
• A competitive salary and full benefits package
• Flexible work setup: Home office + flexible hours
• A collaborative, international work culture with a strong focus on innovation, quality, and team spirit.
• Modern offices with shared workspaces, relaxation areas, and team events.

Languages Requirements

• Dutch: Excellent (spoken & written)
• French: Excellent (spoken & written)
• English: Good working level

We are Dedalus, come join us Dedalus is committed to providing an engaging, rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities.

Our company fosters a culture where employees are encouraged to learn and innovate, and to enable and enhance clinical cooperation and processes while making a meaningful difference for millions of people around the world. Each person is the end point and the starting point of the Group's activities and the ultimate beneficiary. For this reason, we are so proud of doing our very special jobs each day.

Our company is enriched by a diverse population of over 6,000 people in more than 40 countries that work together to innovate and drive better healthcare options for millions of patients around the world. We are the people of Dedalus.

Application closing date: 15th of August 2025

Our Diversity & Inclusion Commitment sets out Dedalus' approach to ensuring respect, inclusion and success for all our colleagues and the wider communities we operate in. It is imperative for us to share our commitment and dedication to ensure an inclusive and diverse workplace. We recognise that we have improvements to make, and, on this journey, we must remain authentic and realistic but also ambitious.

Life flows through our software