First - level - supportspezialist:in ORBIS (m/w/d) – Für Unseren Kunden, Die „niederösterreichische Landesgesundheitsagentur“

First-Level-Supportspezialist:in Orbis

Do you want a job with a purpose? And do you want to make healthcare safer, better and more reliable? Join our team! Wir möchten investieren. In Deine Zukunft. Dedalus HealthCare is a leader in the digitalization of hospital information systems (KIS) in the DACH market and beyond. We are looking for employees with passion, professional competence, and the desire to be part of something big. Employees who value a familial and professional environment and who are willing to take on responsibility. At our company, every individual employee takes responsibility and contributes to our existing success. You will be individually supported and developed so that you can reach your full potential.

You want to be part of something big and support people in the healthcare sector? Then apply for our office in Vienna, Bonn, or in the home office (exclusively in the D-A-CH region) as a First-Level-Supportspezialist:in ORBIS for our client, the "Niederösterreichische Landesgesundheitsagentur".

Your responsibilities:

• Acceptance of incoming calls from the NÖ Landesgesundheitsagentur
• Tool-supported ticket creation for the NÖ Landesgesundheitsagentur
• Processing and documentation of inquiries and error reports from the NÖ Landesgesundheitsagentur in ORBIS
• Troubleshooting, analysis and error correction in the configuration and on the database of the NÖ Landesgesundheitsagentur
• Classification and identification of error sources in the software and qualified transfer to the development department for correction of errors
• You are an important liaison between product management, development, project management, sales, project controlling, project organization, consultants, and the NÖ Landesgesundheitsagentur
• Support and assistance with inquiries about ORBIS and work processes
• Regular participation in training, workshops, and coaching is essential for our ever-evolving product ORBIS
• Documentation and management of customer information, remote maintenance data, and application configurations

Your profile:

• Education or training in healthcare or IT field
• ORBIS knowledge is an advantage, but not required
• Communication skills, professional demeanor, and personal persuasiveness
• Team skills and an independent, analytical, and structured way of working
• Ability to systematically analyze complex problems and develop solutions
• Experience in planning, implementing, and supporting healthcare IT systems is advantageous
• Ideally, a very good understanding of clinical processes
• Strong customer and service orientation
• Independent and goal-oriented work approach

What you can expect:

• A structured and planned onboarding process and friendly, cooperative colleagues who support you daily
• Interdisciplinary and international cooperation
• Use of modern tools
• Varied tasks
• Opportunities for participation in shaping the company
• Regular further training and professional development

Our advantages for you:

• A permanent contract with an attractive salary for a long-term perspective
• Responsible and exciting tasks in a future-oriented industry
• Professional onboarding
• Friendly colleagues who support you and with whom you can be on "you-basis"
• Current company mobile phone with dual SIM (Android or iOS) for private use
• Complete hardware and software equipment for comfortable working from home
• Possibility of a subsidized job ticket (Vienna) or Germany tickets
• Group accident insurance (also applicable to accidents in leisure time)
• Company pension scheme and time value accounts (in DE)
• Only for Austria: The minimum salary for this position is 45,000 € gross per year (38.5 hours) according to the IT collective agreement, an increase including bonus scheme depending on qualification/experience is a matter of course for us.

Become part of our innovation force and shape the future with us! #teamdedalus #together4success #dedalusgroup

We look forward to your online application with cover letter including salary expectations, resume, and certificates! Disabled applicants will be given special consideration if they are equally qualified.

Dedalus HealthCare Ges.m.b.H. Quartier Belvedere Central Gertrude-Fröhlich-Sandner-Straße 1 A - 1100 Wien