Patient Service Representative, Full Time Days, 40 Hours, OBGYN

Patient Service Representative

Day Kimball Health is hiring a Patient Service Representative for the Putnam OBGYN Office!

Location: Putnam, CT

Shift: Day Shift, 40 Hours

Patient Service Representative Job Summary

A multi-tasking position that consists of all front-end functions including customer service, telephone management, scheduling, registration, copay collections, time of service account management, coding review, charge entry, and appropriate cash and end-of day closure procedures. The PSR will ensure that all provider schedules are appropriately populated, telephones are responded to according to established protocols, and complete registration information is captured prior to, or during each patient visit.

Patient Service Representative Key Responsibilities

Responsible for collaborative interaction with patients, physicians, other staff members and management, patient satisfaction and accurate processing of all front-end functions are integral to the success of this individual

Follows procedures for verification of patient demographics information including insurance verification prior to the patient visit for all pre-scheduled patients

Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information. Receives and documents in the information system patient responsible payments including co-payments, past balance payments, and time of service patient-responsible charges

Check-out each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides for the patient a receipt for services rendered

Patient Service Representative Required Skills and Qualifications

Education:

High school graduate or equivalent preferred.

College level courses preferred but not required.

Experience:

Demonstrated competency with medical procedural coding (CPT/ICD9)

At least 4 years of relevant front-desk and customer related experience, preferably within a healthcare environment

Demonstrated competencies with cash controls, and typing skills at a minimum of 40 WPM.

Prior experience and demonstrated competence with patient or customer information systems

Benefits

Medical/Dental/Vision

Pharmacy Plan

Basic & Supplemental Life Insurance

Short- & Long-Term Disability

Health Savings Account or Flexible Spending Account

Accident & Critical Illness Coverage

401K Plan with Eligible Employer Contribution

Vacation Time

Sick Days

Paid Holidays

Education Reimbursement

Pet Insurance

Additional Benefits

Why Choose Day Kimball Health?

The Care You Need. Close to Home.

For over 130 years, Day Kimball Health has been a trusted, nonprofit healthcare provider serving Northeastern Connecticut. What began as a small infirmary has grown into the region's leading integrated healthcare system—recognized for delivering compassionate, high-quality care close to home. Today, our team of over 1,100 dedicated employees—including more than 300 skilled physicians, surgeons, and specialists—proudly deliver a full continuum of care, from primary and specialty services to homecare and hospice, meeting the evolving needs of our patients at every stage of life. What sets us apart is our commitment not only to the communities we serve, but also to the people who power our mission. At Day Kimball Health, we cultivate a supportive, inclusive workplace culture where healthcare professionals are empowered to grow, thrive, and make a meaningful difference every day. Every voice is valued. Every contribution matters. Whether you're starting your journey in healthcare or seeking your next opportunity, a career at Day Kimball Health offers more than a job—it's a chance to build lasting relationships, give back to your community, and create impact beyond your shift. Come grow with a team that calls this community home. Join us in our mission to elevate community-driven healthcare and be part of an organization that values both personal and professional development.

Make a real impact—on your career, your team, and your community. Apply today.

Day Kimball Health is an Affirmative Action and Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants, regardless of race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected by local, state, or federal laws. Day Kimball Health is a smoke free environment.