✨ About The Role
- The Account Manager will serve as the primary contact for up to 60 district partners in the East and Central Regions, ensuring regular communication and relationship health.
- This role involves collaborating with Account Executives and Customer Success Managers to successfully launch district partnerships within four weeks of contract signing.
- The Account Manager will drive the adoption of various utilization initiatives through strategic conversations with district leaders.
- Developing annual district utilization-focused partnership plans with input from customer success managers and community outreach liaisons is a key responsibility.
- The role includes managing the end-to-end renewal cycle and identifying opportunities for program expansion throughout the year.
âš¡ Requirements
- The ideal candidate will have proven experience managing diverse customer portfolios, particularly with enterprise-level accounts and annual recurring revenue (ARR) goals.
- Strong skills in data-driven planning and strategic account management are essential for success in this role.
- The candidate should possess expertise in building and maintaining relationship maps and conducting in-person customer engagements.
- Monitoring customer health indicators and implementing mitigation strategies will be a key responsibility.
- Experience in managing renewal cycles, including budgeting and board approval processes, particularly in K-12 or related industries, is highly desirable.