IT Support Analyst

Job Opportunity

Our client, a world leader in Semiconductors, is looking for an IT Support Analyst for Milpitas, CA. Duration: 12+ Months (Potential Extension) Pay Rate: $38/hr on W2 with medical benefits, Paid sick leave and 401K.

Job Description: We are seeking a customer-focused Computer Support / IT Support Analyst to provide onsite and remote technical support in a corporate environment. This role involves troubleshooting hardware and software issues, supporting conference room technologies, managing IT tickets, and maintaining IT documentation and inventory.

Key Responsibilities:

• Provide onsite and remote technical support for desktops, laptops, and peripherals.
• Monitor and resolve ServiceNow (SNOW) tickets in a timely manner.
• Troubleshoot hardware, software, and basic network issues.
• Support Zoom conference rooms, video conferencing systems, and onsite events.
• Install, configure, and maintain computers, printers, and related equipment.
• Perform system maintenance, updates, virus scans, and hardware replacements.
• Maintain IT inventory and asset records.
• Set up and relocate workstations as needed.
• Document IT procedures, troubleshooting steps, and support processes.
• Provide basic end-user training and assist with IT projects as required.

Required Qualifications:

• Hands-on experience providing IT support in a corporate environment.
• Experience supporting Zoom or video conferencing systems.
• Strong troubleshooting and customer service skills.
• Ability to communicate technical issues clearly to non-technical users.
• Familiarity with ITIL and ITSM best practices.
• Ability to work independently and manage multiple tasks effectively.

Preferred Qualifications:

• 3+ years of IT support experience.
• Basic networking knowledge.
• Experience supporting Mac systems.
• Experience troubleshooting conference room technologies.
• Bachelor's degree or equivalent experience preferred.

Our Company Benefits include: Healthcare, Paid Sick leave & 401k

Please send your updated resume to hr@dawarconsulting.com / kavitha@dawarconsulting.com