Revenue Specialist I, ROPS - Remote Eligible

Health Information Management (HIM) Specialist I

In accordance with established policies and Federal/State law, the Health Information Management (HIM) Specialist I will assist DaVita HIM operations by receiving and reviewing PHI (Protected Health Information) in relation to Third-Party Requests for ROI (Release of Information), Patient and Government/Payor Audits. This position fosters respect for patient privacy by maintaining confidentiality in all aspects of role. Position promotes positive customer relations through prompt and courteous service in this fast-paced and high-volume environment.

With DaVita, you have the chance to work hard, be competitive, and have FUN doing it. AND you'll never have to wear a tie again!

Example of daily responsibilities includes:

• Intake and review a high volume of medical records requests for HIPAA Compliance
• Enter PHI and other data points from medical records requests into internal system
• Review medical records requests for HIPAA Compliance
• Provide excellent customer service when working with patients, 3rd party requestors and insurance payors
• Develop and maintain positive working relationships with clinical personnel, teammates, and insurance representatives
• Collaborate with other revenue operations teams to ensure seamless processes across teams
• Partner with clinics teammates such as Insurance counselors, social workers and facility administrators to ensure timely and accurate insurance information
• Help identify process changes and opportunities for continuous improvements
• Maintain current patient account information at all times
• Maintain confidentiality of all company and patient information in accordance with HIPAA regulations and DaVita policies

Other duties could include:

• May be asked to work overtime as needed
• Attend team meetings, phone conferences, and training as needed
• Know, understand and follow teammate guidelines, employment policies, and department or company procedures

Experience and required skills:

• No previous healthcare experience is required
• Excellent critical thinking and problem-solving skills
• Strong communication and interpersonal skills
• Ability to adapt quickly
• Ownership
• Creating a Special Place

Minimum qualifications:

• High school diploma or equivalent
• Basic computer skills and proficiency in MS Word, Excel, and Outlook

Training provided by DaVita:

• Knowledge of revenue cycle, insurance rules, and regulations for federal, state, and/or managed care payers in multiple states
• Knowledge of medical billing and reimbursement practices
• Usage of DaVita billing and reimbursement systems
• Basic medical reimbursement terminology
• Basic knowledge of healthcare reimbursement accounting principles

DaVita offers:

• Flexible scheduling
• Fun and positive work environment
• Competitive "pay for performance" pay structure
• Generous PTO and comprehensive benefits package

Here is what you can expect when you join our Village:

• A "community first, company second" culture based on Core Values that really matter.
• Clinical outcomes consistently ranked above the national average.
• Award-winning education and training across multiple career paths to help you reach your potential.
• Performance-based rewards based on stellar individual and team contributions.
• A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation

Our Core Values:

• Service Excellence
• Integrity
• Team
• Continuous Improvement
• Accountability
• Fulfillment
• Fun

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

The Wage Range for the role is $16.50 - $24.50 per hour. If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position.