Director, Guest Services (DGS)

Director Of Admissions Readiness

Here's what you can expect as a Director of Admissions Readiness at DaVita:

This role works to align Admissions Readiness strategies with organizational objectives that achieve the business goals, mission, and core values of the company. This position is a senior leader of the DaVita Guest Services group, working with field admissions, field operators, and external stakeholders to develop and execute growth initiatives to grow DaVita's revenue and identify new processes to scale. The role supports operations of over X dialysis clinics serving almost X patients across the country. You will be accountable for re-set priorities, leading with speed and purpose, delivering Admit Readiness Roadmap directly or indirectly from concept to execution. The role reports directly to the Senior Director, leading the operations of the DaVita Guest Services group.

Key Responsibilities:

• Develop and deliver admissions enablement roadmap to support Field Leadership and DaVita Guest Services Admissions (tools, processes, communications, and knowledge sharing)
• Develop an admission growth strategy communication to enhance messaging for broader awareness and adoption; establish and maintain standard processes, templates, and metrics
• Develop key verbal and written updates for key governance and stakeholder meetings to ensure alignment to priorities and understanding of key initiatives
• Partner with Field Leadership and DaVita Guest Services Admissions on change leadership both messaging and delivery to ensure success of field operators
• Outline training requirements and partner with internal training function (Wisdom) to build comprehensive training for Field Operators on Admission functions
• Synthesize numerous analyses, translate into specific actions, and gain buy-in to execute
• Challenge status quo operations to identify and implement transformative change
• Full life cycle of process development: define gaps between current state and optimal state, determine needs to overcome gap, and execute to achieve optimal state
• Lead a matrix team of analysts to support strategic areas of the business aligned with growth objectives
• Other projects as assigned based on business need

Key Competencies:

• Strong Leadership and collaboration
• Skilled Communicator to all levels
• Innovation/Creative Thinker
• Strong Analytical and Problem-Solving
• Strategic Vision Setting and ability to manage competing priorities to focus efforts on where truly differential value exists
• Ability to examine all aspects of a decision, work in agile ways, and be decisive
• Active Listener
• Analytical/Business Acumen
• Skilled change leader with ability to influence others
• Answer-first approach

Knowledge, Skills, and Abilities:

• BA required; top-tier MBA or advanced degree (MHA, MPH, MD, PhD) highly preferred
• 8+ years of experience, 1-4 years of strategy consulting experience with a top-tier strategy consulting firm or other similar strategic experience
• Strong project management and analytical skills
• Ability to build strong relationships across cross-functional teams and lead large scale, complex projects
• Collaborative, inclusive style with internal departments between Operations, Finance, Field Operations, Legal & Compliance, Data and Reporting teams
• Healthcare experience a plus but not required

What We'll Provide:

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned, and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days. The Salary Range for the role is $110,100.00 - $161,700.00 per year. If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position.

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies, and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage, and a broad range of other benefits. Learn more at careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.