Director, Clinical Services

Director, Clinical Services

The Director, Clinical Services (DCS) serves as a strategic driver of clinical excellence. Empowering Clinical Services teams by driving accountability for safety response/readiness, developing talent through coaching, leading clinical outlier support initiatives across their division, and setting clinical strategy in partnership with divisional leaders. This role ensures alignment on quality improvement plans, regulatory compliance, strategic execution of clinical initiatives, and measurable outcomes in quality, safety, and patient care.

Essential Duties & Responsibilities include:

• Drive accountability with Clinical Services Managers to their core safety responsibilities; ensure timely completion of Safety Snapshots.
• Provide on-site support for large safety issues or Immediate Jeopardy surveys (CMS + CLUE).
• Drive accountability with MCS team to performance outcomes.
• Coach MCS where underperforming or struggling with difficult relationships.
• Create space for regular development conversations; advocate for TM growth opportunities/succession planning.
• Drive prioritized process execution for opportunity areas in partnership with Operations & Home leaders.
• Resource priorities by largest value to clinical excellence.
• Rally MCS team across Division to drive clinical outcomes/safety for all modalities.
• Collaborate with Operations leaders to drive accountability where appropriate.
• Lead Division's Clinical Landscape/strategic alignment on outcomes/quality/safety in partnership with DVP.
• Execute rollout of clinical initiatives/action plans; ensure accountability/measurable outcomes.

Required:

• Bachelor's degree in nursing or related field.
• Minimum of 8-10 years of clinical experience, with at least 4 years in a leadership role.
• Strong knowledge of regulatory requirements and quality improvement processes.
• Excellent communication and leadership skills.
• Intermediate computer skills and proficiency in MS Excel, Word, PowerPoint, and Outlook

Preferred:

• Master's degree in nursing, Healthcare Administration, or related field.
• Experience in dialysis or nephrology.
• Certification in healthcare quality or patient safety.
• Experience managing remote teammates.

Required:

• Current RN license in state of practice with no Board of Nursing disciplinary actions.
• Current driver's license, reliable transportation, and vehicle insurance in the state of residence.

Preferred:

• Certification in Healthcare Quality (CPHQ) or similar
• CPR & ANNA certification
• Currently hold or previously have held CNN, CSN, or Bonet Certification

Travel and Time Requirements:

• Regional travel up to 50% of the time
• Availability for evening and weekend work as needed
• On-site presence in facilities 2-3 days per week

Additional Requirements:

• Language Skills: Fluent in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the position.
• ADA/Reasonable Accommodations: DaVita provides reasonable accommodations to enable otherwise qualified individuals with disabilities to perform the essential Physical and/or Mental functions of a position.
• Work Environment: Level III – Moderate noise (e.g., business office with computers or printers, light traffic). No required tasks involve greater exposure to blood, body fluids or tissues than would be encountered by a visitor. The normal work routine involves no exposure to blood, body fluids or other hazardous conditions.
• Visual: Vision adequate to perform the essential duties/responsibilities of position. May be required to demonstrate the ability to differentiate colors on a test strip.
• Physical Demands: Physical requirements can vary. These must be reviewed with management. However, in general, the position requires the following activities:
• Ability to lift minimum of 5 lbs to a max of 50 lbs unassisted and able to stand, sit, stoop, walk, stretch, reach, and use full range of body motions.
• Manual dexterity as required for specific equipment and ability to use computer keyboard and peripherals.

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits.