Customer Success Operations Manager - Remote Eligible

Customer Success Operations Manager

We are seeking a strategic, analytical, and proactive Customer Success Operations Manager to help scale and optimize our global Customer Success organization. This role is ideal for someone who thrives in a fast-paced, distributed environment and enjoys solving operational challenges with data, systems, and process improvements. You'll work cross-functional with leaders in CS, Revenue Operations, Sales, Product, and Finance to drive customer outcomes, improve internal efficiency, and build the infrastructure that powers a world-class CS function.

Working at Dataminr you'll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold.

Provide day-to-day operational support to the CS team, ensuring efficient use of systems, processes, and playbooks.
Own the design, implementation, and upkeep of dashboards and reports to support CS team visibility, leadership alignment, and strategic readouts for QBRs/EBRs.
Ensure data accuracy across systems (Salesforce, Catalyst, Looker, Snowflake, and serve as the technical point of contact for CS tools.
Conduct customer base analyses to surface trends, retention risks, and upsell opportunities.
Implement processes, workflows, and email campaigns to support strategic initiatives and drive revenue retention.
Manage key CS projects, acting as the operational lead on cross-functional initiatives.

At Dataminr, we value you for who you are. We encourage you to apply for this role, even if you don't meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed.

5+ years in Customer Success Operations, Revenue Operations, or Business Operations (SaaS & AI experience strongly preferred).
Strong understanding of CS metrics, data analysis, and proficiency with tools like Salesforce, Catalyst, Looker, Snowflake and Excel/Sheets.
A track record of cross-functional collaboration with CS, Sales, RevOps, Product, and Finance.
Can demonstrate an ability to manage complex tasks with multiple stakeholders independently.
Self-motivated with a passion for identifying opportunities and solving problems.
Strong attention to detail, highly organized, and analytical.

About Dataminr

At Dataminr, we are a mission driven team of talented builders, creators and visionaries who have real-world impact on how organizations are able to respond to events. Dataminr's groundbreaking, AI-powered, intelligence platform provides organizations with the earliest signals of emerging risks, events, and threats before they unfold. Trusted by two-thirds of the Fortune 50 and half of the Fortune 100, Dataminr's platform analyzes billions of public data inputs spanning text, image, video, audio and sensor data across 150+ languages, empowering our clients to stay one step ahead in an increasingly complex world where every second counts.
Founded in 2009, we have pioneered the world's first real-time event detection platform, long before the recent Gen AI 'boom.' Dataminr operates all around the world united by our passion to use AI for the greater good, be agents of positive change and put our technology into the hands of clients charged with the responsibility to keep organizations running and keep people safe.
As our employees focus on developing our revolutionary technology, we focus on our employees. Dataminr is proud to offer a variety of flexible work arrangements, offices all over the world to foster collaboration, generous PTO and sick leave, and more, as part of our competitive benefits package aimed at keeping all our employees happy and healthy. Explore all our benefits.
We believe our differences give us strength. Our employees are empowered to be their best, authentic selves through various opportunities, such as our robust employee resource group (ERG) network, manager development programming, professional development funds, and more.
We serve a global community made up of many cultures and strive to reflect the world and clients we serve, with a workforce built on merit and equity. We actively condemn racism and discrimination in any form. We stand for social good, fostering a culture of allyship, and standing up for those who face systemic barriers to equality. We lead with empathy and strive to be agents of positive change in our company and in our communities.

The annual base salary range for this position is $81,600 - $120,000. You will also be eligible to receive a discretionary bonus and Company equity. Actual salary will be based on a number of factors including, but not limited to, geographic location, applicant skills, and prior relevant experience.
Dataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race, sex, color, creed, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status.
Dataminr will collect and process your personal data. All personal data will be processed in accordance with applicable data protection laws. Please see Dataminr's candidate privacy notice available here. By providing your details and applying via our careers website, you acknowledge that you have read our candidate privacy notice. If you have any queries, please contact the People Team at hr@dataminr.com or privacy@dataminr.com.