HR Services Analyst, Servicenow

HR Services Analyst, ServiceNow

Hourly Pay Range: $24.86 - $37.29 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Position: HR Services Analyst
• Location: Skokie, IL
• Full Time/Part Time: Full Time
• Hours: Monday-Friday, during normal business hours
• Required Travel: travel to other locations may be required

What You Will Do:

• Perform day-to-day administration and optimization of the ServiceNow HR Service Delivery (HRSD) and Employee Service Center (ESC) to ensure smooth and efficient operation.
• Provide internal consulting, support, and training to HR staff and end-users on effective use of the ServiceNow platform.
• Collaborate with HR, HRIS, and IT teams to drive timely and effective resolution of technical issues.
• Ensure the ServiceNow HRSD module functions properly, maintains security standards, and evolves to meet the changing needs of the Human Resources function.
• Generate reports, visualizations, and dashboards based on HR data to provide actionable insights on key performance indicators (KPIs) and opportunities for improvement.
• Serve as the subject matter expert (SME) for HR Case Management and associated HR processes.
• Support, recommend, and potentially lead projects involving the design, testing, and implementation of HRSD functionality enhancements or new features.
• Act as HR's primary coordination point and tester for ServiceNow platform patching and upgrades.
• Collaborate with IT by actively participating in IT Service Management (ITSM) processes including incident, problem, change, and demand management.

What You Will Need:

• Education: Bachelor's degree in Human Resources, Information Systems, Business Administration, or a related field; alternatively, an Associate's degree combined with at least three years of relevant experience in human resource administration, knowledge management, or high-volume contact center operations is acceptable.
• Certification: SHRM Certified Professional (SHRM-CP/SCP) or HRCI Professional (PHR/SPHR) certification, preferred.
• Experience:
• Minimum of 3 years of relevant professional experience.
• 3+ years of experience in a high-volume call or contact center environment.
• 3+ years of experience in knowledge management and/or technical writing.
• Prior experience working with Workday Human Capital Management (HCM).
• Prior experience with ServiceNow Case Management and Knowledge Management modules.
• Unique or Preferred Skills:
• Problem-solving: Ability to identify and resolve technical issues independently or in partnership with IT teams.
• Analytical skills: Skilled in analyzing data, identifying trends, and drawing actionable conclusions.
• Critical thinking: Capable of evaluating information objectively to make informed decisions.
• Communication: Effective verbal and written communication skills, with the ability to collaborate across diverse teams.
• Organizational skills: Strong ability to manage multiple priorities and tasks efficiently in a fast-paced environment.
• Adaptability: Comfortable working in ambiguous situations and able to adjust quickly to changing circumstances or challenges.
• HR knowledge: Solid understanding of HR principles, practices, policies, and relevant employment laws.
• Self-directed learner: Proactive and inquisitive with a strong commitment to continuous learning and professional growth.

Benefits (For full time or part time positions):

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities