Sr Mgr, Global Services

Sr Mgr, Global Services

Dataiku is The Universal AI Platform™, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge.

Responsibilities:

• Listen to and frame client needs in order to perform service pre-sales and build commercial proposals.
• Implement and oversee the execution of a Services Delivery Methodology in a Product company. Proactively manage client escalations and ensure a positive client experience.
• Collaborate with account teams (Account Executive, Customer Success) to ensure Dataiku clients achieve high adoption rates and realise significant value.
• Manage utilisation and margin metrics for your region, as well as sales forecasts for services and support in your portfolio.
• Lead the team of experts, manage conflicts, and contribute to developing their talents.
• Ensure the efficiency of processes within your team and their proper understanding and use by account teams. Contribute to the continuous improvement of standards.

What We Are Looking For:

• You possess both strong interpersonal skills (listening and presentation) and are not afraid to occasionally delve into complex and sometimes technical subjects.
• You are organised and able to manage both short-term pre-sales and long-term execution follow-up simultaneously.
• You have a good IT and Data culture.
• You have over 8 years of experience in leading external projects and managing teams.
• You are bilingual in French and English.
• You are based in Paris.

Bonus Points:

• Experience in a high-growth software company or in a Data consulting firm.
• Experience in Retail, Pharma or Telco industries.
• Experience as a Data Scientist, Developer, or IT architect.
• Experience in implementing continuous improvement initiatives.
• Experience in Data transformation and change management within large corporations.