Senior People Operations Specialist

Senior People Operations Specialist

Dataiku is The Universal AI Platform™, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge.

How You'll Make an Impact

• Provide Tier 1 and Tier 2 support to employees and managers across the Americas, EMEA, and APAC, resolving a broad range of HR inquiries and issues via our ticketing system (FreshService).
• Own key employee lifecycle processes such as onboarding, offboarding, employment contracts, letters, benefits administration, time off and absences, etc.
• Execute accurate and timely HR transactions in our HRIS System (Workday), including data changes, reporting, and access resets.
• Contribute to the ongoing improvement of knowledge base articles, SOPs, and HR documentation.
• Collaborate closely with Payroll, Talent Acquisition, Legal, Total Rewards, Global Mobility, People Business Partners and other stakeholders to support cross-functional processes,
• Identify recurring issues and provide feedback to enhance operational efficiency and improve the employee experience.
• Work flexible hours as needed to support global time zones and critical timelines,
• Collaborate with subject matter experts to resolve moderately complex inquiries and escalate more complex (tier 2+) questions and issues appropriately,
• Meet the defined performance standards and service level agreements,
• Operate with top-quality communication and customer service skills, providing a consistent and positive experience for our employees,
• Prioritise ticket resolution based on key internal timelines, such as payroll, onboarding, offboarding, and other relevant deadlines.
• Assist with audits, projects, data integrity efforts, other day-to-day operations and administrative tasks… within the People Operations team, as needed.

What You'll Need

• Must be fluent in French and English,
• Minimum 5+ years of experience in HR Operations or HR Coordination,
• Deep experience with France HR practices and Labour Laws, and exposure to other EMEA countries,
• Experience with global employee populations and working across multiple regions and time zones,
• Solid understanding of HR operations and employee lifecycle processes (onboarding, offboarding, LOA, benefit admin, contracts…),
• Hands-on experience with HR systems (Workday preferred, DocuSign…), and ticketing tools (FreshService or similar),
• Proficiency in Excel (pivot tables, VLOOKUP, etc.)
• Excellent attention to detail, communication, and problem-solving skills,
• Growth mindset and continuous improvement orientation,
• Comfortable operating in high-volume and high-ambiguity environments,
• Ability to work flexible hours to support global stakeholders across multiple time zones if needed.