Senior Manager, Global Services, East - Remote Eligible

Senior Manager, Global Services, East

Dataiku is The Universal AI Platform™, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge.

As the Senior Manager, Global Services, you will be leading a team of high impact engagement managers and data scientists. Your team is responsible for pre-sales scoping, deployment, enablement and implementation of Dataiku platform for global enterprise customers to accelerate their time to value at initial engagement and throughout the duration of our partnership through the execution of targeted service packages. You will collaborate with cross-functional partners including leaders in sales, product and customer success.

How You'll Make An Impact

Sales:

• Support sales pitches.
• Manage multiple sub-regions with sales forecasting.
• Implement sales strategies and write proposals and SOWs.
• Partner with sales leadership to provide our customers with a comprehensive offering that includes the Dataiku platform and services.
• Serve as the point of escalation for customers in challenging situations.

Delivery:

• Manage client relationship, needs, and oversee implementation services estimation, delivery, and controls.
• Lead the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
• Implement and oversee the execution of a Services Delivery Methodology in a Product company.
• Manage utilization and margin metrics for your region.
• Ensure Dataiku's customers achieve high rates of product adoption, realize significant value, thereby leading to high net dollar retention.
• Grow and manage a team with cost-efficiency in mind, seeking to maximize outcomes for customers while investing Dataiku resources efficiently.

What You'll Need To Be Successful

• Bachelor's in a STEM degree or Technical Project Management program, Military experience, or equivalent years of experience in a related field.
• 8+ years' of experience leading, managing, growing high-performant delivery teams and supporting sales motions.
• Have experience in hyper-growth product-based SaaS, data analytics, or an AI company.
• Managed services operations in multiple geographic regions.
• Managed sales forecasts of multiple geographical regions.
• Are motivated by a hands-on approach to both customer and employee management; routinely interacting with customers and cross-functional teams.
• Location: Preference given to candidates working in EST, but might be flexible on CST for the right candidate (will need to work EST hours).
• Willing to travel up to 15% as needed for customer engagements.

US only national base pay ranges $171,000 - $190,000 USD