Technicien De Service Sur Le Terrain/ Field Service Technician - Bilingual (french/english)

Field Service Technician - Bilingual (French/English)

Technicien de service sur le terrain/ Field Service Technician - Bilingual (French/English)

Location: Saint Jean sur Richelieu, QC, CANADA – Operations - Customer Installations / Full Time / On-site

Responsibilities of the role:

• Provide on-site and remote customer support for routine maintenance of services and future customer requirements.
• Project lead on installation and ongoing maintenance of Sharpsmart's services.
• Manage service cases through cause, effect, analysis methods.
• On-site logistics scheduling, planning and training.
• Implementation training and guidance to clinical teams.
• Analyse data and plan and forecast requirements for new and existing business.
• Analyse and complete stock optimisation to improve contract efficiencies.
• Provide customer familiarisation and handover training of contracts.

The position requires being bilingual (French/English) and travelling constantly (within the provinces of Quebec, Nova Scotia, New Brunswick, and Manitoba) to install medical equipment at our clients.

Skills and Experience

• Minimum of 2 years' experience within a customer facing service provision role preferably in the Healthcare sector
• A flexible approach to work and prepared 'go the extra mile' to exceed customer expectations
• Project management and problem-solving ability
• Excellent communication skills (verbal, written, listening)
• Understanding of Microsoft programmes (excel, word, power point)
• Understanding of the Health Care Industry
• Valid Driver's license

$70,000 - $80,000 a year