SVP, Head Of Operations, North America Experiences

Edelman Technical Solutions Leader

Edelman is a voice synonymous with trust, reimagining a future where the currency of communication is action. Our culture thrives on three promises: boldness is possibility, empathy is progress, and curiosity is momentum. At Edelman, we understand diversity, equity, inclusion and belonging (DEIB) transform our colleagues, our company, our clients, and our communities. We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration and belonging.

Key Responsibilities

• Lead the intake, oversight and development of scalable, innovative technical solutions across NA/global experience programs, ensuring work is properly structured, resourced, and executed to a high standard.
• Oversee the scoping and approach for complex web builds and digital ecosystems
• Help translate client needs into clear, actionable technical strategies and solution frameworks.
• Establish and implement operating models, execution frameworks, and governance structures that drive consistency, visibility, and quality across all programs.
• Ensure alignment between technical architecture, user experience, and business objectives, in partnership with strategy and technology teams.

• Establish and evolve operational models that support efficient, high-quality delivery of global experiences
• Define best practices, processes, and frameworks for scoping, estimating, and resourcing
• Drive consistency and rigor across regions while enabling flexibility for local market needs
• Identify opportunities to optimize workflows, tools, and team structures

• Partner with account and growth teams to shape opportunities and win new business
• Lead technical scoping during pitches and proposals, ensuring accuracy, feasibility, and competitiveness
• Contribute to pricing strategies and commercial models for complex digital engagements
• Act as a senior technical voice in client conversations, building confidence and trust

• Build strong partnerships across Project Management, Design, UX, development teams, as well as other cross-functional stakeholders
• Serve as a connector between technical and non-technical stakeholders
• Mentor and develop senior talent across technical disciplines
• Foster a culture of collaboration, accountability, and continuous improvement

• Ensure seamless integration of technology across physical, digital, and hybrid experiences
• Drive innovation in how experiences are conceived, built, and scaled
• Stay ahead of emerging technologies and trends that impact experience design and delivery

Qualifications

• 12–15+ years of experience in digital, technical, or solutions leadership roles
• Proven experience scoping and architecting complex web and digital platforms
• Strong understanding of modern web technologies, CMS platforms, and digital ecosystems
• Demonstrated success in operational leadership within a global or multi-market environment
• Experience contributing to business development, including pitches and proposal development
• Exceptional communication skills with the ability to translate technical concepts for diverse audiences
• Strong leadership presence with a track record of building and leading high-performing teams

What Success Looks Like

• Complex market and global programs are scoped accurately and set up for success from the outset
• Teams operate with clarity, efficiency, and alignment across disciplines and regions
• Clients view the organization as a trusted partner for technically sophisticated experiences
• New business is won with confidence in the strength of technical solutions and approach

The NA Experiences practice is supported by a scalable, effective operations model that enables growth.

We are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't perfectly align with every qualification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.