Servicenow Developer

Senior ServiceNow Developer

As a Senior ServiceNow Developer you will be responsible for leading the development of complex software solutions in the CRM Domain, providing technical guidance, and ensuring the quality and performance of the software, while contributing to key initiatives for our clients.

Key Responsibilities:

• Lead the design and development of complex digital solutions in ServiceNow
• Develop complex software solutions in ServiceNow
• Provide technical guidance and mentorship to junior engineers
• Ensure architectural integrity and consistency across the software development lifecycle
• Perform code reviews
• Develop and maintain software architecture documentation
• Participate in project planning and estimation activities
• Drive continuous improvement initiatives within the development team
• Act as a subject matter expert (SME) in ServiceNow
• Contribute to the vision and strategy of the team

Required Skills:

• CRM Platforms: Excellent knowledge of ServiceNow, especially ITSM, CSM, Custom Application, Service Portal (Custom Widget) and ServiceNow capabilities like App Engine Studio, Flow Designer, IntegrationHub, UI Builder, Catalog Task and Scoped Applications.
• Be able to implement efficient, scalable, and maintainable CRM solutions in ServiceNow
• Excellent problem-solving skills with the ability to troubleshoot and resolve complex issues
• Experience in leading and managing project development in Agile or Scrum environments
• Experience with CI/CD and version control tools (e.g., GitHub, GitLab, Bitbucket, Jenkins, etc.)
• Ability to work independently and as part of a team, managing multiple priorities and deadlines and guide junior members
• Ability to query databases for customer data extraction and reporting
• Strong programming skills
• Strong understanding of REST APIs for integrating CRM with other systems, SOAP is a nice-to-have
• Strong understanding of data segmentation, customer lifecycle, and personalization
• Ability to diagnose CRM-related technical issues and provide solutions
• Team player with organizational skills and dedicated to transparency
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder engagement abilities
• Leadership in mentoring and peer collaboration
• Proactive, autonomous, and capable of managing multiple priorities

Certifications (nice-to-have):

• ServiceNow Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• One Implementation Specialist certification (e.g., ITSM, HRSD, ITOM, CSM, etc.)

Additional information:

We do not sponsor work visa. For those who don't have Portuguese documents (NIF and NISS), we suggest you to search for more information at local country Social Security entity, for possible roles in Merkle Portugal.

Benefits and perks:

• Work in international environment.
• Modern Technology & Latest IT tools.
• Software-house environment.
• Agile and Flexible working hours.
• Digital nomad policy.
• Focus on career development.
• Health insurance (also included for the household).
• Mental health support.
• Volunteer experiences and sustainable mindset.
• 25 vacation days + 3 wellness days per year.
• Beers (after 6pm), foosball, and ping-pong! #workhardplayhard
• Free breakfast every second Monday of the month.
• Employee discounts.
• Team & Company events

Inclusion & Diversity:

We value the strength diversity brings to our business and are working to build a more inclusive workplace through partnerships with Stonewall, Business Disability Forum and Business in the Community's race and gender equality campaigns. We are happy to discuss all approaches to working for all our roles – we can't promise we will offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to participate in the recruitment process, please discuss this with the recruiter who contacts you. #LI-Hybrid #LI-MERKLE

Location: Lisbon

Brand: Merkle

Time Type: Full time

Contract Type: Permanent