Salesforce Administrator
Salesforce Administrator
Part of dentsu, dentsu International is a global leader that specialises in Sales, Marketing, Customer Experience, and Retention to enable clients to keep "winning" whilst ensuring customer growth and experience is at the very forefront for their businesses. As a Salesforce Administrator you will be managing the existing user base, licenses, profiles and user info. You are also going to be handling daily administration & support of cases within Salesforce; providing power users with technical support; logging & managing identified problems through to resolution; creation and maintenance of documentation on best practice processes, policies, application configuration & development of user guide materials. This role is working to a Central Time Zone: 3pm till 11.30pm Monday - Friday.
You will be administrating the Salesforce implementation to support a global user base. Support user queries and training about new functionalities launched every month by development team. Support all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing settings. Manage the data migrations and data loading request for Salesforce. Support of the Salesforce integration with other applications and downstream systems. Troubleshoot and resolve user issues in a timely manner and manage projects following agile best practices for application development. Execute configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, dashboards and reports. Establishing best practices, maintaining documentation and suggesting improvements - as our in-house expert, we'll trust you to bring ideas on developments and new ways of working! Monitor system performance, troubleshoot issues, and resolve any operational or functional problem. Stay current with the latest Salesforce releases, features, and best practices, and evaluate their potential impact on the organization. Identify opportunities for process improvements and system enhancements to maximise Salesforce functionality and efficiency. Support the implementation of new features, applications, and third-party integrations within the Salesforce ecosystem. Maintain comprehensive documentation of Salesforce configurations and process.
Previous experience as a Salesforce Administrator. Experience working within a large, global organisation is preferred. Experience working in a Scrum/Agile environment. Experience working with CI/CD concepts and tooling. Driven to succeed with the ability to creatively problem solve. Negotiation skills and excellent customer service, interpersonal, communication and people engagement skills. Strong analytical, planning, and organisational skills. Self-motivated and able to work under initiative within a team environment, with the ability to work autonomously. Positive, empathetic, and professional manner. Experience with Lightning and Salesforce App development. Experience with creation and management of Flows.